FareHarbor Compass is exclusively for FareHarbor clients. Please use your FareHarbor login to access Compass.

Last Updated: September 20, 2024

All Skill Levels

4 minute read

Dashboard & FareHarbor

Black Friday Success! 2 Simple Promotions You Can Set Up in Minutes

Does planning and running a (successful) holiday promotion sound daunting? It doesn’t have to! Implementing a promo that works well with your business and specific goals is easy in your Dashboard. With the biggest spending…

Last Updated: September 16, 2024

All Skill Levels

Business Management Tips
Dashboard & FareHarbor

Checklist: Strategies to Maximize Your Revenue During Your Slow Season

Your slower months can present you with a unique opportunity to better your business and boost revenue. When you have less frequent or no tours running, you can spend your time preparing for the next…

Last Updated: September 10, 2024

All Skill Levels

4 minute read

Dashboard & FareHarbor

Maximize Customer Satisfaction and Conversions With Our New Content Builder

Your tour and activity listings are crucial for securing bookings. They’re where customers find essential details like pricing, tour highlights, or special requirements. But cluttered or unclear descriptions can lead to missed opportunities and unnecessary…

Last Updated: September 25, 2024

All Skill Levels

45 minutes

Dashboard & FareHarbor

Empower Yourself: Mastering Dashboard Essentials

Last Updated: September 18, 2024

All Skill Levels

50 minutes

Business Management Tips
Dashboard & FareHarbor

Get Ahead of Next Season: Build Your 2025 Booking Calendar Now!

In this on-demand webinar you’ll learn how to EASILY build your calendar for next year! An empty calendar is revenue lost. Don’t wait to capture next year’s bookings! In this webinar we’ll review updating availabilities…

Last Updated: July 23, 2024

All Skill Levels

3 minute read

Dashboard & FareHarbor

Abandoned Cart Recovery: Turn Your Lost Bookings into Extra Profits

It’s not uncommon for customers to leave checkout before booking their tour or activity. But how do you recapture their attention? Enter — Abandoned Cart Recovery! This tool makes it easier than ever to convert…

Last Updated: July 22, 2024

All Skill Levels

3 minute read

Business Management Tips
Dashboard & FareHarbor

Build a Better Affiliate Business: 5 Tips from The Hawaii Vacation Guide

Whether you’re looking to start an affiliate business side-hustle or have been reselling other operators’ tours for years — we all can appreciate some expert advice. We sat down with Jordan Fromholz and Erica Gellermanto…

Last Updated: July 22, 2024

Intermediate

5 minute read

Dashboard & FareHarbor

Elevate Your Membership Program: Updates, Pricing Tips, and Marketing Strategies

Our memberships feature was released in 2023 and we’re thrilled to share that we’ve made some major advancements — based on your feedback! If unfamiliar, memberships are a customizable tool designed to bring in more…

Last Updated: July 1, 2024

Intermediate, Advanced

6 minute read

Business Management Tips
Dashboard & FareHarbor

Overbooking Be-Gone! Use FareHarbor Resources to Better Track Your Inventory

Whether you own multiple store locations, offer rentals on top of your typical offerings, or simply have a lot of availabilities — managing your inventory can be overwhelming. But that’s where FareHarbor’s resources feature comes…

Last Updated: July 18, 2024

Intermediate, Advanced

31 minutes

Business Management Tips
Dashboard & FareHarbor

FareHarbor 101: Boost Your Efficiency with the Availability Updater

Take advantage of one of our top time-saving tools — the availability updater! This feature allows you to make bulk changes to your tours and activities in just a few clicks. In this 45-minute webinar,…

Last Updated: June 20, 2024

All Skill Levels

45 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Reservationist

Gear up for the busy season with our FareHarbor for You webinar series. This month, brush up on your Dashboard training and get your crew up to speed with our exclusive webinars. In this 45-minute…

Last Updated: June 14, 2024

All Skill Levels

3 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

2024 Pricing Strategies: How to Effectively Raise Your Prices

Updating and optimizing your tour and activity prices is a crucial element of your yearly business strategy. You want to strike the perfect balance — charging enough to maximize profits while keeping prices attractive to…

Last Updated: June 12, 2024

All Skill Levels

28 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Guide

Gear up for the busy season with our FareHarbor for You webinar series. This month, brush up on your Dashboard training and get your crew up to speed with our exclusive webinars. In this 30-minute…

Last Updated: June 14, 2024

All Skill Levels

4 minute read

Dashboard & FareHarbor

Transform Walk-Up Sales: Experience Faster Bookings and Zero Lines with FareHarbor Dock

FareHarbor’s booking point-of-sale solution is designed to make your life easier. With this cutting-edge offering, you will speed up your in-person sales while elevating your overall customer experience. This guide will explore how you can…

Last Updated: May 22, 2024

All Skill Levels

32 minutes

Dashboard & FareHarbor

FareHarbor Product Innovations: Drive Growth, Sell Smarter, Streamline Operations

Take a spin through our most recent product updates and get a sneak peek for what’s on the horizon. Meet our Product team and learn what these features can do for your business! In this…

Last Updated: May 21, 2024

All Skill Levels

7 minute read

Business Management Tips
Dashboard & FareHarbor

Business Growth Made Easy: How Account Managers Have Tailored Solutions for Success

FareHarbor’s Account Management team is dedicated to our operators’ success. They are ready to help clients reach their goals by offering growth initiatives, optimizing their Dashboard, and following up to make sure everything they suggest…

Last Updated: May 10, 2024

All Skill Levels

45 minutes

Dashboard & FareHarbor

FareHarbor 101: Creating a Foundation for Success

Brush up on the FareHarbor basics to prepare for the busy season. Learn to navigate your Dashboard like a pro with these simple tips and tricks. In this 40-minute webinar, you will learn: How to…

Last Updated: May 14, 2024

Beginner

4 minute read

Dashboard & FareHarbor

Safeguard Your Business and Simplify Processes with FareHarbor Waivers

FareHarbor’s in-house waiver solution is here! You can now streamline your waiver management directly in your Dashboard — no third-party needed. By implementing this new tool, your customers can sign their waivers seamlessly after checkout…

Last Updated: April 22, 2024

All Skill Levels

7 minute read

Dashboard & FareHarbor

Unlock More Sales with Combos: The Ultimate Revenue-Boosting Solution

Have your customers been asking for the ability to buy multiple tours and activities in one checkout experience? Well now they can! Combos makes it easier than ever to upsell to your customers and seamlessly…

Last Updated: April 12, 2024

Intermediate, Advanced

5 minute read

Business Management Tips
Dashboard & FareHarbor
Reputation Management

From Clicks to Check-In: Mastering the Art of Positive First Impressions

Anyone who has ever been on a first date knows that first impressions matter. From the way they dress to how they talk to the server, these details are subconsciously stored away for you to…

Last Updated: April 11, 2024

Intermediate

40 minutes

Dashboard & FareHarbor

Maximizing Your Reach: Leveraging the FareHarbor Distribution Network

Learn to boost revenue using the FareHarbor Distribution Network, gaining access to multiple online travel agencies (OTAs) through one contract, and hear real client success stories! In this 35-minute webinar, you will learn: How to…

Last Updated: March 1, 2024

All Skill Levels

40 minutes

Dashboard & FareHarbor

Unlock More $$$ with the Power of Custom Fields

Learn how to add and edit custom fields in your book form, including money-making add-ons like Trip Protection! In this 30-minute webinar, you will learn: The simple steps to add and edit custom fields within…

Last Updated: February 28, 2024

Intermediate

5 minute read

Dashboard & FareHarbor

Affiliate Program Update: FHDN and FH Connect Merge for Operator Success

Starting April 1, 2024, the FareHarbor Distribution Network (FHDN) & FareHarbor Connect (FH Connect) programs will merge under the FHDN. Whether you’re looking for additional strategies to generate revenue or partner with leading OTAs, these…

Last Updated: February 21, 2024

All Skill Levels

55 minutes

Dashboard & FareHarbor

Maximizing Your FareHarbor Dashboard’s Brainpower for Inventory Management

Embark on a journey into the world of resources by harnessing the Dashboard’s intelligence to automate your inventory management. In this webinar, you will learn: How to set up your Dashboard to automate your inventory…

Last Updated: March 1, 2024

Intermediate

6 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Low Risk, High Reward: Use Trip Protection to Boost Revenue and Customer Satisfaction

Trip protection (aka “tour protection” or “activity protection”) allows customers to pay a fee at the time of booking to gain flexibility to cancel or rebook, if needed. The exact coverage is up to your…

Last Updated: February 9, 2024

All Skill Levels

7 minute read

Business Management Tips
Dashboard & FareHarbor
Digital Marketing

Scan and Go: Use QR Codes to Streamline Your Business

QR codes are a type of barcode that are scanned with a smartphone to take someone to a specific website link. They can link to pages such as your website, social media, or your book…

Last Updated: February 8, 2024

Beginner, Intermediate

9 minute read

Dashboard & FareHarbor
Digital Marketing
Industry Insights

5 Methods to Meet the Demands of Today’s Travelers

Whether you’re operating a tour of San Antonio’s Riverwalk or a bungee jumping station outside Portland, Oregon, you need to find creative ways to maintain a consistent flow of interest and traffic toward your company.…

Last Updated: January 24, 2024

All Skill Levels

58 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Passport to Profits: How Everyone Can Make $$$ with Affiliates [Spark Rewind]

Gain insights into the various affiliate categories, including direct, program, and API affiliates. Plus, discover strategies to optimize your earnings through these channels. In this webinar, you will learn: How affiliates can extend your reach…

Last Updated: January 12, 2024

All Skill Levels

7 minute read

Dashboard & FareHarbor

Reflecting on 2023: Our Most Impactful Product Updates

Start the new year strong by implementing essential Dashboard features. Join us as we reflect on FareHarbor’s most impactful product updates from 2023 and enable functionalities that are right for your business. 2023 was a…

Last Updated: January 9, 2024

All Skill Levels

6 minute read

Dashboard & FareHarbor

FareHarbor Reporting Just Got Better: 4 Enhancements to Our Software

Without reporting and data collection, it’s hard to know which aspects of your business are performing well or what needs improvement. As a client, you have access to FareHarbor’s inherent, powerful reporting tools. From financial…

Last Updated: December 14, 2023

All Skill Levels

45 minutes

Dashboard & FareHarbor

Data Unleashed: Elevating Your Business Through Reporting

Looking to take your reporting to the next level? FareHarbor’s advanced and customizable reporting options empower you to uncover business insights and use data to make informed decisions. Watch now to utilize your Dashboard reports…

Last Updated: December 14, 2023

Intermediate, Advanced

34 minutes

Dashboard & FareHarbor

3 Essential FareHarbor Reports to Wrap Up 2023

Finish the year strong by diving into your 2023 data! Get step-by-step instructions on how to run FareHarbor’s most popular reports in your Dashboard. You’ll also learn ways to build strategies and boost bookings based…

Last Updated: December 11, 2023

Beginner

7 minute read

Business Management Tips
Dashboard & FareHarbor

Protecting Your Business: How to Handle No-Shows and Cancellations (Part 2)

No-shows and last minute cancellations are disruptive to your business and can negatively affect your revenue, customer experience, and employee schedules. Although there are plenty of ways to reduce no-shows and cancellations (read our top…

Last Updated: December 11, 2023

Beginner, Intermediate

9 minute read

Business Management Tips
Dashboard & FareHarbor

Protecting Your Business: 5 Strategies to Minimize No-Shows and Cancellations (Part 1)

No-shows and last-minute cancellations can be extremely frustrating for operators. Not to mention the fact that they can cause a loss of revenue, fewer tips for your employees, unplanned changes in staff schedules, and disgruntled…

Last Updated: December 4, 2023

Beginner, Intermediate

10 minute read

Business Management Tips
Dashboard & FareHarbor
Digital Marketing

You’re Not Alone! 5 Common Operator Pain Points Solved

With 1,400+ operators currently in Community (and counting), we are able to get firsthand insight into the problems our clients are facing. And this helps us identify which topics you want to see on Compass.…

Last Updated: November 16, 2023

Beginner, Intermediate

9 minute read

Dashboard & FareHarbor

Booking Flows: Your Ticket to a Better Customer Experience and More Bookings

If you’re part of a business that offers many different tours and activities, this one’s for you! Having many offerings without any organization on your website can cause your customers to get lost in their…

Last Updated: November 10, 2023

Intermediate, Advanced

30 minutes

Business Management Tips
Dashboard & FareHarbor

Unlock Off-Season Revenue with Gift Cards and Promo Codes

Learn how to boost sales this gift-giving season by adding gift cards and promo codes to your Dashboard. Duration: 53 minutes (30 minutes of presenter content + 23 minutes of Q&A)

Last Updated: February 22, 2024

All Skill Levels

3 minute read

Dashboard & FareHarbor

Affiliate Rules: A New Way to Take Charge of When Affiliates Can Book

Calling all operators who work with affiliates (a.k.a. resellers or partners)! We’ve got a brand new feature for you: affiliate rules. Affiliate rules is a powerful tool that enables you to control the days that…

Last Updated: November 2, 2023

All Skill Levels

8 minute read

Dashboard & FareHarbor
Industry Insights

Inside Spark Orlando: A Recap of Our Operators’ Top Discoveries

We’re still soaking up the moments from Spark Orlando, the biggest FareHarbor event to date. With over 500 operators in attendance, 14 unique sessions, and a networking reception to end each day — we are…

Last Updated: October 23, 2023

All Skill Levels

2 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Check out FareHarbor’s New Podcast Featuring Successful Tour Operators

What’s new at FareHarbor? We’re glad you asked because we are so excited to announce the launch of our new podcast, “Growth Powered By FareHarbor.” Hosted by FareHarbor’s Head of Community, Shane Whaley, each episode…

Last Updated: October 20, 2023

All Skill Levels

5 minute read

Dashboard & FareHarbor
Websites

Insider Insights: 3 Conversion Techniques From the FareHarbor Team

At FareHarbor, our #1 goal is to help you increase your conversion rate with everything from simple Dashboard adjustments to in-depth Compass guides or full-fledged strategy updates. So we sat down with our Director of…

Last Updated: September 27, 2023

Beginner, Intermediate

30 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Get Ahead of Next Season: Build Your 2024 Booking Calendar Now!

Don’t lose out on bookings! With more customers booking trips in advance, FareHarbor is here to help you set up your 2024 booking calendar today. Duration: 30 minutes of presenter content + 10 minutes of attendee questions.

Last Updated: September 20, 2023

All Skill Levels

Dashboard & FareHarbor

Spark 2023 Pre-Event Attendee Guide

Spark 2023 is just around the corner! On October 8th and 9th, we’ll be meeting hundreds of tour and activity operators in Orlando for our biggest event ever. We can’t wait to see you there!…

Last Updated: September 14, 2023

All Skill Levels

7 minute read

Dashboard & FareHarbor
Industry Insights

7 Reasons Why You Can’t Miss Spark Orlando

Spark Orlando is just a few short weeks away. Can you believe it — we sure can’t! If you are unfamiliar with this event, Spark is our annual conference designed to help you, our amazing…

Last Updated: August 21, 2023

All Skill Levels

10 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

From Pause to Progress: How to Protect & Improve Your Business During Temporary Closures

When a temporary closure impacts your business and causes a pause in all bookable activities, it can be difficult to get back on track. This is especially true when your business must shut down because…

Last Updated: August 15, 2023

All Skill Levels

44 minutes

Dashboard & FareHarbor
Industry Insights

Turn Refunds into Opportunities: Keep Your Money Flowing

Let’s get familiar with refunds! How to issue one, how to create a sound cancellation policy, and how to turn your refunds into opportunities (hint: online rebooking!).

Last Updated: August 25, 2023

All Skill Levels

Dashboard & FareHarbor
Reputation Management
Websites

From Clicks to Bookings: The Ultimate Conversion Playbook

As a FareHarbor client and activity operator, you likely share our affinity for conversions. Improving your conversion rate is all about turning website “lookers” into bookers. You’re probably doing everything you can to drive bookings,…

Last Updated: August 3, 2023

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

Charting a Course to Compliance with Buoy

Ship happens, but we can help prepare you for it! Join us for a webinar presented by our new software partner, Buoy! If you run a Florida boat rental business, this is your chance to…

Last Updated: August 2, 2023

All Skill Levels

6 minute read

Dashboard & FareHarbor

Quick Tip: Hook Customers with Public Headlines

As an operator, your number one goal is to get as many bookings as you can. And we’re here to help you understand and utilize each Dashboard feature that will help make that possible! So,…

Last Updated: August 7, 2023

Beginner, Intermediate

8 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

4 Membership Ideas To Encourage Repeat Customers and Revenue

Loyalty programs have been proven to build a loyal customer base, secure consistent revenue from repeat purchases, encourage organic referrals, and incentivize customers to make a purchase. Enter our new feature — memberships. The memberships…

Last Updated: July 12, 2023

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

Updating your Availabilities: A Live Workshop to Generate Meaningful Conversions

An exclusive live workshop! Learn directly from a FareHarbor expert on ways to quickly make effective updates to your Dashboard, including how to duplicate availabilities to different dates.

Last Updated: June 28, 2023

All Skill Levels

55 minutes

Dashboard & FareHarbor
Industry Insights
SEO
Websites

Be The Booker: A Live Workshop to Drive Your Online Conversions

During this session, our website experts reviewed client sites LIVE to share insights that turn lookers into bookers.

Last Updated: June 23, 2023

All Skill Levels

12 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Weathering the Storm: Guidelines for Managing Weather-Related Challenges in Outdoor Activities

If you are an outdoor activity provider offering experiences like walking tours or biking excursions, you are no stranger to unpredictable weather conditions. From rain and wind to heatwaves and other issues, maintaining customer satisfaction…

Last Updated: June 21, 2023

Beginner, Intermediate

6 minute read

Dashboard & FareHarbor
Industry Insights

3 Ways to Improve Your Checkout Process with Custom Fields

Custom fields are a tool you can use to optimize your book form for each specific tour and activity in the Dashboard. You can add custom fields to gather additional information about your customers like…

Last Updated: June 16, 2023

Beginner, Intermediate

4 minute read

Dashboard & FareHarbor
Industry Insights

Dashboard Quick Tip: 2 Features to Increase Sales at Checkout

There are so many Dashboard features available to you — and we want to make sure you are using every one that makes sense for your business and will streamline your operations. Today we are…

Last Updated: June 16, 2023

All Skill Levels

38 minutes

Dashboard & FareHarbor
Digital Marketing
Industry Insights

Driving Direct Bookings with Google Things to Do: The Setup and Integration with FareHarbor

Get to know the many advantages of Google Things to do as well as how to set up the integration in your Dashboard.

Last Updated: June 9, 2023

All Skill Levels

7 minute read

Dashboard & FareHarbor
Industry Insights

The Key to Choosing the Right Online Booking Cutoff Time

When it comes to the nuances of your availabilities, you can’t overlook your online booking cutoff time. This refers to the time at which an item should be closed so customers can no longer book…

Last Updated: June 9, 2023

Beginner, Intermediate

34 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Reservationist (June 2023)

Brush up on the quickest ways to take a booking and accept payments within the Dashboard. Duration: 34 minutes of presenter content + 10 minutes of viewer questions.

Last Updated: June 28, 2023

All Skill Levels

8 minute read

Dashboard & FareHarbor
Industry Insights
Social Media

9 Reasons You Should Join the FareHarbor Online Community Today

At the end of 2022, we created our first ever online FareHarbor Community via Facebook! With hundreds of members already, this group of FareHarbor clients is getting to experience the major benefits of connecting with…

Last Updated: June 6, 2023

All Skill Levels

24 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Guide (June 2023)

Prepare for the busy season with our FareHarbor for You series. First, learn the Dashboard features that will make your daily tasks easier than ever. Duration: 24 minutes of presenter content + 6 minutes of viewer…

All Skill Levels

17 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Working with Affiliates 101

Working with affiliates is an excellent way to increase online bookings and sell your tours and activities in a variety of places to gain you more exposure. If you’re just getting started, it can feel…

All Skill Levels

33 minutes

Dashboard & FareHarbor
Industry Insights

Price with Confidence: Updating Prices in the Dashboard

Want to update your prices ahead of the busy season? Our Support agents will walk you through the simple steps to do so!

Last Updated: May 23, 2023

All Skill Levels

14 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Everything You Need to Know About the Florida Boating Safety Act (SB 606)

If you run a Florida boat rental business, we want to make sure you’re aware of the Florida Boating Safety Act of 2022 (SB 606). This law requires you to obtain a no-cost permit through…

Last Updated: November 27, 2023

All Skill Levels

Dashboard & FareHarbor
Industry Insights
Local Strategies

Google Things to do Setup Checklist

If you’re considering setting up Google Things to do, it’s natural to worry about a complicated process. However, the FareHarbor Connectivity Team is here to help set up and manage the integration for you. Google…

All Skill Levels

40 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Price with Confidence: Navigating the Landscape of Tour Pricing

Presented by Chenmark, join us as they guide you on how to make the tough decisions that arise when pricing your tours. Duration: 40 minutes of presenter content + an additional 17 minutes of viewer…

Last Updated: April 24, 2024

All Skill Levels

Dashboard & FareHarbor

How to Get the Most Out of FareHarbor’s Best-in-Class Support

Access to best-in-class support for all of our clients across the globe is undoubtedly one of the top perks of working with FareHarbor. Whether you want to have a one-on-one phone call, an email conversation,…

Last Updated: May 12, 2023

All Skill Levels

37 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Reservationist (May 2023)

Brush up on the quickest ways to take a booking and accept payments within the Dashboard. Follow this essential training to get your reservations staff up to speed. Duration: 37 minutes of presenter content +…

Last Updated: May 9, 2023

All Skill Levels

18 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Guide (May 2023)

Prepare for the busy season with our FareHarbor for You series. First, learn the Dashboard features that will make your daily tasks easier than ever. Duration: 18 minutes of presenter content + an additional 13 minutes…

Last Updated: May 3, 2023

All Skill Levels

6 minute read

Dashboard & FareHarbor
Industry Insights

5 Steps to Speed Up Your Check-In Process and Increase Customer Satisfaction

As an operator, you want each customer’s experience to be seamless from start to finish. And that begins at check-in! Customers are excited to get to their tour or activity and do not want to…

Last Updated: April 26, 2023

Beginner, Intermediate

29 minutes

Dashboard & FareHarbor
Industry Insights

Unlock the Power of Custom Fields (April 2023)

Curious how to add a waiver or add-on purchase to your book form? Discover the easy way to set up these fields (and many others!) in just a couple of steps. Duration: 29 minutes of…

Last Updated: July 5, 2023

All Skill Levels

8 minute read

Dashboard & FareHarbor
SEO
Websites

The Full Guide to Google Analytics 4

Google Analytics 4 (GA4) is a new analytics service designed for the next era of online user behavior. It provides you with a complete view of your customers’ journey across devices, as well as essential…

Last Updated: April 20, 2023

All Skill Levels

49 minutes

Dashboard & FareHarbor
Digital Marketing
SEO
Websites

GA4 and FareHarbor: Understanding the New Integration

In this session, our in-house experts will walk you through GA4 best practices, key metrics, new reporting, and integrations with Google Ads. Operating under GDPR? Please read this FAQ with important information regarding using cookie consent managers…

Last Updated: April 13, 2023

All Skill Levels

30 minutes

Dashboard & FareHarbor

FareHarbor 101: Build a Foundation for Success

Experience one of our most attended webinars ever! Learn tips and tricks to navigate your Dashboard like a pro. Duration: 30 minutes of presenter content + an additional 25 minutes of viewer questions.

Last Updated: December 7, 2023

All Skill Levels

14 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

The Complete Guide to Seasonal Staff Training

Employee training is essential whether you operate year-round or run a seasonal business. In the lead-up to your busy season, you will be training new hires and giving yourself time to get your full staff…

Last Updated: April 5, 2023

All Skill Levels

6 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

5 Reasons to Join FareHarbor Connect

We’re always looking for ways to not only help you grow your business, but also make your day-to-day operations easier to manage. FareHarbor Connect achieves that, and more. What is FareHarbor Connect? We’re glad you…

Last Updated: March 30, 2023

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor 101: Unlock The Power of Custom Fields

Learn more about Custom Fields, our easy-to-use feature that lets you gather additional info from your customers, offer add-ons, and more!

Last Updated: March 22, 2023

All Skill Levels

6 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Tips to Impress Your Customers and Increase Attraction Revenue

Are you looking for ways to improve the customer experience at your attraction? If you don’t offer a guided experience in the traditional sense, it can sometimes feel challenging to engage with customers throughout their…

Last Updated: March 10, 2023

Beginner, Intermediate

7 minute read

Dashboard & FareHarbor
Email Marketing
Industry Insights
Reputation Management

4 Points to Include in Every Follow-Up Email

We’re sure you’ve put a lot of thought into the experience customers have during your tour or activity. But what happens afterward? If you don’t send a follow-up email or other communication, you could be…

Last Updated: February 27, 2023

Beginner, Intermediate

7 minute read

Dashboard & FareHarbor
Email Marketing
Industry Insights

How to Write a Reminder Email That Improves the Guest Experience

A reminder email is an automated message that reminds all customers of their upcoming reservations. That in itself is a great reason to set up this type of email—but when you use this piece of…

Last Updated: February 22, 2023

Beginner

5 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

6 FareHarbor Product Updates To Help Jump Start Your 2023

Start the year off strong by taking advantage of all of the features FareHarbor has to offer. From zipline tours to boat cruises, kayaking excursions and gourmet food tastings—our Product team works tirelessly to provide…

Last Updated: April 27, 2023

All Skill Levels

37 minutes

Dashboard & FareHarbor

FareHarbor 101: Utilizing the Dashboard’s Availability Updater

Learn how to make bulk updates to your tours and activities (booking time, inventory management, and more) to increase efficiency. Note: You can now filter by customer type! In step 2 of using the Availability…

Last Updated: January 20, 2023

Beginner

27 minutes

Dashboard & FareHarbor
Industry Insights
Local Strategies

Fireside Chat With FareHarbor Leadership

Get cozy and tune into this fireside chat with FareHarbor’s Chief Product Officer, Director of Account Management (Americas) and Managing Director of the Americas, joined by Booking Holdings’ VP of Strategy and Business Development. Together,…

Last Updated: January 27, 2023

All Skill Levels

75 minutes

Dashboard & FareHarbor
Industry Insights
Websites

Optimize Your Website: Understanding Performance and Leveraging Your Data

Discover simple ways to make more online bookings. Keeping your site up to date and analyzing performance is just the start!

Last Updated: December 19, 2022

Advanced

22 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights
Local Strategies

Insider Tips From Our OTA Partners

Interested in learning more about OTAs and how they can benefit your business? Check out this Spark session led by Olivia Geraghty, Directory of FareHarbor Connectivity, who is joined by Andy Hunter of GetYourGuide and…

Last Updated: December 19, 2022

All Skill Levels

21 minutes

Dashboard & FareHarbor
Industry Insights

Unmatched Support: 3 Teams Working For You Behind The Scenes

Learn about three FareHarbor teams you might not be as familiar with, but who are tirelessly working for your business behind the scenes. These include: Quality Control, who interpret how FareHarbor Dashboards and websites can…

Last Updated: December 19, 2022

All Skill Levels

37 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Tweak These 4 FareHarbor Features and Make Even More Money!

These four FareHarbor features not only drive conversions, but are also able to be optimized and best used by your unique business. Learn how FareHarbor can help you put more money in your pocket using…

All Skill Levels

20 minutes

Dashboard & FareHarbor
Industry Insights

Developing Together: How Client Feedback Informs the FareHarbor Roadmap

Our Product team gives the scoop on how new FareHarbor features are prioritized and developed, starting with ideation and research to testing and development. We also share how you can be involved in the development…

All Skill Levels

43 minutes

Dashboard & FareHarbor
Industry Insights
Websites

Captivate, Optimize, Sell: Proven Strategies to Turn Your Lookers Into Bookers

Your website is your 24/7 salesperson – are you making the most of it? In order to turn your online lookers into bookers, you have to captivate your visitor from the beginning, optimize your content,…

All Skill Levels

40 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

How I Grew My Tour Business: 3 Operators Reveal Their #1 Growth Strategy

FareHarbor Head of Community Shane Whaley is joined by three tour operators discussing the top growth strategy they’ve implemented at their businesses. In this session, you’ll hear business advice from: Midgi Moore: Owner and “Chief…

All Skill Levels

28 minutes

Dashboard & FareHarbor
Industry Insights
Websites

[Spark Virtual] Increase Your Automated Bookings with ASN Book Buttons

Use your partners’ websites to maximise your online exposure and generate more bookings. By the end of this session, you’ll have an understanding of what ASN buttons are, the benefits of using them, and how…

Last Updated: November 28, 2022

All Skill Levels

24 minutes

Dashboard & FareHarbor
Industry Insights

[Spark Virtual] Using Data To Understand Your Customer

With so much data at your fingertips, it can be difficult to know where to start. The goal of this Spark session is to show you how your business can use data to better understand…

Last Updated: January 31, 2023

Beginner, Intermediate

29 minutes

Dashboard & FareHarbor
Industry Insights
Websites

[Spark Virtual] How You Can Build Trust Throughout the Customer Journey

Your website is an extension of your business, so it is critical that it is set up in a way that builds trust with your customer. We are going to take a journey in the…

Last Updated: January 31, 2023

Beginner, Intermediate

28 minutes

Dashboard & FareHarbor
Industry Insights

[Spark Virtual] Customizing FareHarbor: 5 Ways to Streamline Your Day-to-Day Operations

Learn how to customise FareHarbor and improve your workflow. Your Dashboard should work for you, not the other way around! We’ve selected five key functionalities within FareHarbor that you can use to optimize your operations,…

Last Updated: November 11, 2022

Beginner, Intermediate

4 minute read

Dashboard & FareHarbor

Holiday Quick Tip: Utilize QR Codes This Season

The holidays can often feel a bit hectic. Whether you experience an increased demand for your activities during this time of year or you’re juggling a lot of moving pieces surrounding an annual event, you…

Last Updated: October 14, 2022

Beginner, Intermediate

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Prepare for Spark Virtual 2022 (CEST) – Pre-Event Checklist & Resources

Spark Virtual is almost here, and we are so excited to connect with you on October 24th-28th, starting at 10:00 CEST, for a full week of immersive presentations and networking. We’ve designed this experience with…

Last Updated: October 14, 2022

All Skill Levels

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Prepare for Spark Virtual 2022 (AEDT) – Pre-Event Checklist & Resources

Spark Virtual is almost here, and we are so excited to connect with you on October 25th and 26th, 2022, starting at 9am AEDT, for two days of immersive presentations and networking. We’ve designed this…

Last Updated: November 9, 2022

All Skill Levels

40 minutes

Dashboard & FareHarbor
Digital Marketing
Industry Insights

Promo Codes, Gift Cards, & The Holiday Season

With the holiday season approaching quickly, take the time to engage with your promo codes and gift card options. Give the gift of simplicity by setting up these two FareHarbor features today!

Last Updated: October 7, 2022

Beginner, Intermediate

6 minute read

Dashboard & FareHarbor
Digital Marketing
Websites

Improve Your Conversion Rate Using Online Reference Tags and FareHarbor Reporting

For most tour operators, their top priority for their website is turning clicks into customers – in other words, having a high conversion rate. A fundamental part of driving conversions is analyzing your current performance…

Last Updated: September 30, 2022

Intermediate, Advanced

Dashboard & FareHarbor
Industry Insights

Are You Ready for Spark 2022? Don’t Miss These Pre-Conference Resources

FareHarbor Spark is almost here, and we are so excited to be back in person for our most anticipated event of the year! Hundreds of tour operators will be joining us in Las Vegas on…

Last Updated: September 1, 2022

All Skill Levels

35 minutes

Dashboard & FareHarbor

FareHarbor 101 – Create a Foundation for Success (August 2022)

Last Updated: March 28, 2023

Beginner

7 minute read

Dashboard & FareHarbor

Your Top Support Questions, Answered

Here at FareHarbor, we pride ourselves on our resources — from expert-run webinars to specialized Compass guides (like the one you’re reading right now!). And we’re sure you’ve taken advantage of our top-rated 24/7 Support…

Last Updated: September 14, 2023

All Skill Levels

12 minute read

Business Management Tips
Dashboard & FareHarbor
Digital Marketing

3 FareHarbor Reports to Determine Customer Booking Patterns

Do you have a good understanding of how far in advance your customers typically book? How about which activity start times are most popular? Eliminate the guesswork by running three quick and easy reports right…

Last Updated: June 10, 2022

Intermediate

9 minute read

Business Management Tips
Dashboard & FareHarbor

Use Crew Roles and Notifications to Improve Customer & Staff Experience

Running an organized, efficient business is one of the key factors of customer satisfaction. When customers have to wait for an activity to start because of delays or other problems, they’re more likely to leave…

Last Updated: September 14, 2023

Beginner

40 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

3 FareHarbor Reports for a Successful Summer Season

Reporting is essential all year-round, but especially during your summer or busy season! You might think you need to wait for some downtime before you start running reports in your Dashboard, but that’s not the…

Intermediate

30 minutes

Business Management Tips
Dashboard & FareHarbor

Crew Communications: Make the Most of User Notifications

Get organized and stay in touch with your staff when it matters most – during your busy season! This webinar covers essential user notifications you and your staff receive from your FareHarbor Dashboard. Staff can…

Beginner

25 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Guide

Whether you are a tour guide looking to grow in your role or a business owner who wants to set their team up for success, this webinar will provide all the information you need. From…

Beginner

30 minutes

Business Management Tips
Content Marketing
Dashboard & FareHarbor

Smooth Sailing – Your Guide to Summer Planning

The dog days of summer are right around the corner and it’s time to start planning for new and returning customers! In this guide to summer planning, we will discuss how to prepare your staff…

Last Updated: April 20, 2022

Beginner

11 minute read

Business Management Tips
Dashboard & FareHarbor

5 Custom Calendar Ideas for a Streamlined Dashboard

Hopefully you’re familiar with the Bookings section of your Dashboard and the various view, filter, and display options. But did you know you can also save your favorite filters and display options as a custom…

Last Updated: September 11, 2023

Beginner, Intermediate

8 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Drive Year-Round Revenue with the FareHarbor Distribution Network

Are you looking for fresh strategies to generate revenue? Use the FareHarbor Distribution Network (FHDN) to expand your reach this busy season. The FHDN lets you sell other FareHarbor clients’ tours and activities as well…

Last Updated: April 13, 2022

All Skill Levels

8 minute read

Business Management Tips
Dashboard & FareHarbor

Do It Yourself: Master 3 Essential Dashboard Actions

Whether you need a quick reminder on how to use the availability updater or want to train a new employee on editing an item listing, it’s always a good time to refresh your memory on…

Beginner

60 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Reservationist

You are in the user role of Reservationist on your FareHarbor Dashboard. What does this mean? You are the person who makes and takes bookings – a very important role! You should be able to…

Last Updated: March 28, 2023

Beginner

60 minutes

Dashboard & FareHarbor

FareHarbor 101 – Create a Foundation for Success (April 2022)

Start here to learn all the information and tips you need to be the most successful FareHarbor user possible. We’ve got you covered from Dashboard basics to booking support and everything in between.

Beginner

36 minutes

Dashboard & FareHarbor

Custom Calendars: Make the Dashboard Your Own

Create efficient, personalized workflows in your Dashboard with custom calendars. You can set up views for specific users or different activities, to ensure the right information is readily available for each member of your team.…

Last Updated: March 22, 2022

Beginner, Intermediate

10 minute read

Business Management Tips
Dashboard & FareHarbor

Protect Your Business From Credit Card Disputes: Tips from the FareHarbor Payments Team

Collecting payments is an essential part of doing business. So when credit card disputes happen, you want to act quickly to protect your company. Not only can disputes be costly, but they’re also stressful and…

All Skill Levels

55 minutes

Dashboard & FareHarbor

Tailor Your Dashboard with Custom Fields

Custom fields let you optimize your book form for your specific tours and activities. These fields can be used to gather additional information from your customers, offer them extra options, or record information just for…

Beginner, Intermediate

38 minutes

Dashboard & FareHarbor

Seasonal Cleaning – Freshening Up Your Dashboard

Your Dashboard may be in need of a refresh. We know how great it feels after a thorough cleaning — why not experience that with your Dashboard! Learn new optimization tips that will lead to…

Beginner, Intermediate

30 minutes

Content Marketing
Dashboard & FareHarbor

Love is in the Air: Promoting Your Activities to Couples

From first dates to 50th anniversaries, couples are looking for special activities to experience with one another. Since Valentine’s Day is right around the corner, there’s no better time to add some romance to your…

Beginner

25 minutes

Content Marketing
Dashboard & FareHarbor
Local Strategies

From Snowshoeing to Dog Sledding: A Guide to Making Your Winter Activity Stand Out

Winter is now in full swing in many parts of the world. Skiing, snowshoeing, and even mulled wine making are shooting to the top of bucket lists. If you offer winter activities, do you know…

Last Updated: January 10, 2022

All Skill Levels

45 minutes

Content Marketing
Dashboard & FareHarbor
Digital Marketing

Own Your Dashboard: Get the Most Out of FareHarbor

Knowing how to better use the Dashboard will help you optimize your bookings and your business. Learn about Dashboard basics, how to continue your Dashboard education, and where to find the best help resources!

All Skill Levels

35 minutes

Business Management Tips
Dashboard & FareHarbor

Planning for 2022 with FareHarbor Reports

This webinar features several reporting tools that will help you analyze your business, so you can make informed decisions for the future. Learn about our Sales Report, Booking Report, and the new Check-In Report—all designed…

Last Updated: December 6, 2021

All Skill Levels

15 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Rapid Fire: Connect the Dots with Zapier’s Data Automation

Learn about our Integration with Zapier, a third-party tool for automating processes and moving data between softwares. This information will be helpful whether you are a Zapier power user, or have never heard of it…

Last Updated: December 6, 2021

All Skill Levels

30 minutes

Dashboard & FareHarbor

Listening, Learning, Leading: Your Direct Line to FareHarbor Leadership

Ted Clements (CEO), Mark Loh (CPO), Stella Fressier (Director of Sales) and Erika Sternburg (Director of Strategic Partnerships) represent FareHarbor’s leadership team. In this session, they answer your most burning questions.

Last Updated: November 15, 2021

All Skill Levels

35 minutes

Dashboard & FareHarbor
Industry Insights

A Look Under the Hood: FareHarbor’s Latest Dashboard Updates

Have you ever wondered how FareHarbor determines what new products to develop and how to roll them out? In this session, our product team takes you through our focus for the year ahead, including helping…

Last Updated: October 18, 2022

All Skill Levels

15 minute read

Business Management Tips
Dashboard & FareHarbor

Rediscover the Magic of the Tourism Industry – Our Top 3 Takeaways from Spark 2021

Spark 2021 was our biggest event ever, and we are still absorbing the fascinating information from each session as well as the great feedback and reviews from our attendees. The fully remote conference took place…

Last Updated: October 21, 2021

All Skill Levels

Dashboard & FareHarbor

Preparing for Spark 2021: Can’t-Miss Pre-Conference Resources

FareHarbor Spark is coming up soon, and we’re eager to ignite your passion for tours and activities all over again! We’re serving up immersive presentations and interactive dialogues you won’t want to miss. Before you…

Last Updated: October 21, 2021

All Skill Levels

10 minute read

Dashboard & FareHarbor

FH Terminology Part 2: Items, Settings & Reports

Knowing your way around the FareHarbor Dashboard gives you the freedom to make adjustments to your calendar, items, customer types, and more. Whether you’re updating your confirmation notes, adding health and safety policies, or generating…

Last Updated: October 21, 2021

All Skill Levels

11 minute read

Dashboard & FareHarbor

FH Terminology Part 1: Dashboard & Booking Topics

Whether you just got onboarded or have been with FareHarbor since the beginning, you’ve probably noticed there are many Dashboard features to take advantage of. From Dashboard basics like availabilities and manifests to more advanced…

Last Updated: July 31, 2023

Beginner, Intermediate

10 minute read

Business Management Tips
Dashboard & FareHarbor

4 FareHarbor Affiliate Features That Streamline Bookings

Allowing your items to be resold through affiliates is a great way to gain exposure and fill seats on your tours. FareHarbor’s affiliate features streamline the booking process so that you don’t have to pick…

Last Updated: July 5, 2023

Intermediate

3 minute read

Dashboard & FareHarbor
SEO
Websites

GA Upgrade: Meet The New Google Analytics 4

Any Google Analytics user must be aware of the latest update regarding this tool—Google Analytics 4 is the newest version of Google Analytics, and your original or current Universal Analytics property was deprecated on July…

Last Updated: June 3, 2021

All Skill Levels

9 minute read

Business Management Tips
Dashboard & FareHarbor

3 Essentials for Using the FareHarbor Bookings Calendar

In business, time is money, and one way to save time is to become more efficient and independent in your use of the FareHarbor dashboard. No matter the size of your company, operation, or team,…

Last Updated: January 25, 2023

All Skill Levels

Dashboard & FareHarbor
Digital Marketing
SEO
Websites

Daily & Weekly Checklist for Tour & Activity Operators

Seize the day! A busy tour business has lots of moving parts each and every day—from your staff and guests to your marketing and promotions. With such a wide variety of tasks to take care…

Last Updated: May 5, 2021

All Skill Levels

6 minute read

Business Management Tips
Dashboard & FareHarbor

6 FareHarbor Perks That Make Running Your Tour Business Easier

At FareHarbor every member of our team is wrapped up in your success and we pride ourselves on making your life easier. From our top-rated 24/7 customer support to our intuitive, highly-customizable features streamlined to,…

Last Updated: May 11, 2021

All Skill Levels

Dashboard & FareHarbor
SEO
Websites

Checklist: Tips for Writing Item Descriptions & Activity Pages

Tour or activity descriptions – known as item descriptions in your FareHarbor Dashboard – are one of the most essential aspects of securing a booking. Not only do they cover all the important details like…

Last Updated: April 13, 2021

All Skill Levels

8 minute read

Dashboard & FareHarbor
Websites

Why You Should Create Activity Pages On Your Website (Rather Than Driving Directly To The FareHarbor Lightframe)

The FareHarbor Lightframe – where online customers browse and complete their booking – offers many benefits to users. From the Lightframe users can see the entire booking process on a single page, and can complete…

Last Updated: January 14, 2021

All Skill Levels

35 minutes

Business Management Tips
COVID-19 Resources
Dashboard & FareHarbor

Navigating New Standards: Implementing Solutions to Advance Your Safety Efforts

2020 presented challenges that have required some of the swiftest and most dramatic changes to health and safety standards our industry has ever seen. The good news? You’re not alone! This workshop covers how to…

Last Updated: December 15, 2020

All Skill Levels

39 minutes

Business Management Tips
Dashboard & FareHarbor

Connecting The Dots: Level Up On Data Driven Decisions

Sharpen your analytical skills to improve your decision making processes, cut out distractions and emotions, and make the best use of the data you have at your fingertips every day. In this session, you’ll learn…

Last Updated: December 18, 2020

All Skill Levels

39 minutes

Business Management Tips
COVID-19 Resources
Dashboard & FareHarbor

Measuring The Magic: Leveraging Data In Times Of Uncertainty

As tourism professionals, staying ahead of the curve means learning to navigate consumers’ new and increasingly complex decision-making processes. Where do you even begin to re-evaluate consumer intent? The answer is data! With over 100…

Last Updated: December 18, 2020

All Skill Levels

41 minutes

Dashboard & FareHarbor

What’s Under The Dash: FareHarbor Fresh Feature Updates

Get an exclusive look at FareHarbor’s latest product features and the people who bring them to life! Meet our Product team and hear about new updates regarding seating assignment capabilities, search-by-date functionality, payment integrations, and…

Last Updated: December 9, 2020

All Skill Levels

60 minutes

Business Management Tips
Dashboard & FareHarbor

Dashboard Insights: Our Must-Know FareHarbor Reports for 2021

As we begin to wrap up 2020 and look ahead to 2021, it’s important to understand how to utilize the data in your Dashboard. Our industry will continue to change as we move into the…

Last Updated: November 13, 2020

All Skill Levels

9 minute read

Dashboard & FareHarbor
Industry Insights

Shared Experiences Strengthen Connections at FareHarbor Spark: Our Top 3 Takeaways

On October 19 and 20, 2020, over 800 tour, activity, and attractions professionals came together at FareHarbor Spark, a fully-virtual event that united diverse perspectives from more than 30 countries around the world. We challenged…

All Skill Levels

51 minutes

Dashboard & FareHarbor

How to Capture Holiday Sales this Season

Although the holidays may be a bit different this year, people are still looking for ways to spread holiday cheer. Make sure your business is in the best position possible to take advantage of the…

Last Updated: June 1, 2021

Beginner, Intermediate

Dashboard & FareHarbor

Preparing for Spark 2020: Pre-Workshop Resource Guide

FareHarbor Spark is right around the corner, and this year, we’re serving up our most advanced content to date! To help you get the most out of each engaging workshop, we’ve compiled a resource guide…

Last Updated: January 19, 2021

All Skill Levels

4 minute read

Business Management Tips
Dashboard & FareHarbor

Understanding Software Partnerships at FareHarbor

As a tour or activity operator, you surely gravitated towards FareHarbor because our software helps to increase your revenue through online bookings while providing you with an enterprise-level reservation system. We also understand that operators…

Last Updated: September 29, 2020

All Skill Levels

4 minute read

Dashboard & FareHarbor

Streamline & Automate Your Workflow With Zapier – A FareHarbor Integration

With so many essential business tasks in your busy schedule, it can be a challenge to find ways to make your workflows run more smoothly and save valuable time to focus on other aspects of…

All Skill Levels

42 minutes

Dashboard & FareHarbor

Get Ahead of Your Promotions: Setting Up Campaigns and Promo Codes

We know how important promo codes can be for your business, and we also know that setting them up in your Dashboard isn’t always that easy. Which is why we created a webinar to help you better understand how…

Last Updated: October 13, 2020

Intermediate, Advanced

6 minute read

Dashboard & FareHarbor
Industry Insights

How FareHarbor Spark Can Help Revitalize Tourism

For many reasons, 2020 has become a year that no one will forget. We saw the rise of new social conventions and the decline of major industries around the world, all while only leaving home…

Last Updated: October 14, 2020

All Skill Levels

Business Management Tips
Dashboard & FareHarbor

API Connectivity Checklist

If you’re considering partnering with an OTA, it’s natural to worry about a complicated process. However, thanks to the FareHarbor Connectivity Team, working with an OTA and learning about API connections is easy and enjoyable.…

Last Updated: September 24, 2021

All Skill Levels

4 minute read

Dashboard & FareHarbor
Industry Insights

API Connectivity 201: Expert Advice on Getting Connected with OTAs

The world of travel looks vastly different than it did five years or even one year ago. With the number of ways to promote your tours only growing, it’s worth putting some thought into your…

Last Updated: October 14, 2020

All Skill Levels

6 minute read

Dashboard & FareHarbor
Industry Insights

API Connectivity 101: Breakdown and Benefits of API Connectivity

What is API connectivity? API Connectivity creates a link between your FareHarbor Dashboard and the Online Travel Agency (OTA) that is reselling your tours, allowing you to use FareHarbor as your one-stop-shop for managing bookings…

Last Updated: September 1, 2020

All Skill Levels

4 minute read

Dashboard & FareHarbor
SEO

Understanding Discrepancies Between Google Analytics and FareHarbor Reports

Google Analytics is an important tool to help you understand your website traffic and online sales. Connecting your Google Analytics account with your FareHarbor Lightframe allows you to track conversions from your website and understand…

Last Updated: June 8, 2023

All Skill Levels

Dashboard & FareHarbor
SEO

New FareHarbor Client Checklist

Welcome to FareHarbor! We’re excited to help you grow your business by sharing best practices and strategies. As a new client, there are a few things you should do to optimize your Dashboard to make…

All Skill Levels

14 minute read

Dashboard & FareHarbor

Get To Know FareHarbor Compass: Tips & Tricks

Welcome to FareHarbor Compass, your one-stop shop for growth strategies, information on recent trends, and business best practices—all tailored for the tours and activities industry. Compass allows you to explore topics like digital marketing, review…

Last Updated: March 10, 2023

All Skill Levels

Dashboard & FareHarbor
Industry Insights

Preparing for Your Busy Season: FareHarbor Dashboard Checklist

We know how valuable your time is as a business owner, especially when your busy season is right around the corner. That’s why we’ve created this pre-season checklist to help you prepare, so when your…

All Skill Levels

45 minutes

COVID-19 Resources
Dashboard & FareHarbor

Managing Your Dashboard for Success – July 2020

As the current circumstances continue to change daily, it’s important that your team is able to manage your FareHarbor Dashboard efficiently. Join our experts as they guide you and your staff through everything you need to…

Last Updated: March 22, 2021

Beginner, Intermediate

12 minute read

COVID-19 Resources
Dashboard & FareHarbor
Websites

Communicating Health and Safety Policies on Your Website

Communicating health and safety standards for your tours and activities is a crucial aspect of the new normal for our industry. People want to get back to doing the activities they love, and they want…

All Skill Levels

38 minutes

COVID-19 Resources
Dashboard & FareHarbor

Handling Disputes During COVID-19

As credit card disputes are on the rise due to cancellations in travel plans and the ongoing uncertainty of COVID-19, it’s important that you understand the dispute process and are prepared for how to handle…

Last Updated: June 6, 2023

All Skill Levels

44 minutes

Dashboard & FareHarbor

Improving Customer Engagement and Conversions With Your Dashboard

Having a hard time pinpointing confusing areas of your booking flow? Fine-tune your dashboard to convert online bookings. We cover booking flows, decision trees, bookability settings, high-resolution photos, item descriptions, and more. By the end…

Last Updated: September 9, 2020

Beginner, Intermediate

COVID-19 Resources
Dashboard & FareHarbor
Industry Insights
Local Strategies

Actionable Resources For Your COVID-19 Response

The travel and tourism industry is going through an extremely challenging time as the novel coronavirus continues to impact tour operators and the tourism industry at large. While we know we will get through this…

All Skill Levels

43 minutes

COVID-19 Resources
Dashboard & FareHarbor

Managing Your Dashboard for Coronavirus Response – March 2020

This webinar will provide answers and insight on things like refunding and rebooking best practices, how to handle gift cards as credit, communicating with your customers, and other important Dashboard tips to help you stay…

Last Updated: October 16, 2020

All Skill Levels

46 minutes

Dashboard & FareHarbor

What’s New at FareHarbor: Feature Releases

Interested in learning more about FareHarbor’s latest and greatest new feature releases? View this webinar for a showcase of all the new features released this past year, then start applying them to your Dashboard in…

Last Updated: September 3, 2020

Beginner

Dashboard & FareHarbor
Digital Marketing
SEO
Websites

Monthly Checklist For Tour And Activity Operators

As a business owner, you already know how many different moving parts it takes to run your business smoothly and continue to offer great tours and activities to your customers. With so many tasks to…

All Skill Levels

38 minutes

Business Management Tips
Dashboard & FareHarbor

Expand Your Reach with the FareHarbor Distribution Network

Do you have excess capacity that you’re not sure how to fill? Come join our webinar and discover how the FareHarbor Distribution Network (FHDN) makes it easy to distribute your tours/activities on a wider scale.…

All Skill Levels

Dashboard & FareHarbor
Digital Marketing
SEO
Websites

Annual Checklist For Tour And Activity Operators

You know how many different moving parts it takes to run your business smoothly and continue to offer great tours and activities. With so many tasks to take care of, it can be hard to…

Last Updated: May 23, 2024

All Skill Levels

7 minute read

Business Management Tips
Dashboard & FareHarbor

Are Tour Add-Ons Right For My Business?

No matter which pricing strategies are used to sell activities, there’s always room for something extra to help drive revenue and set yourself apart from the competition. Tour add-ons are additional services or products that…

Last Updated: February 12, 2021

Beginner

12 minute read

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Increase Online Bookings With Partnerships & Resellers

Marketing your tour or activity company and growing your business can be a challenge in a constantly evolving industry. Between managing employees, responding to customer reviews, and making your tours or activities the best they…

Last Updated: May 20, 2021

Beginner, Intermediate

7 minute read

Business Management Tips
Dashboard & FareHarbor
Websites

Simplify Your Check-In Process: The Benefits of Using an Electronic Waiver

Why Electronic Waivers Are Important Electronic waivers – just like traditional paper waivers – are a useful tool for protecting tour and activity operators from negligence liability. Whether a company offers high-adrenaline zip line rides…

Beginner

30 minutes

Dashboard & FareHarbor

Creating & Updating Items

Want to be more hands-on with your Dashboard? This session will go over the basics of creating and updating your items. This session will include the following: The basic steps to create a new item…

Intermediate

27 minutes

Business Management Tips
Dashboard & FareHarbor

Introduction to FareHarbor Reports

Looking to dive into the world of FareHarbor reporting? This webinar is a perfect place to start! This session will include the following: Reports terminology Advanced reports: Sales, Bookings, Customers, Custom Field Answers Navigating, customizing…

Beginner

30 minutes

Dashboard & FareHarbor

Managing Your Calendar & Availabilities

You spend a lot of time looking at your FareHarbor calendar – and we want to give you the tools to be efficient! Discover different tricks to use when viewing, updating, and creating your calendar.…

Beginner

26 minutes

Dashboard & FareHarbor

Manifest & Check-in Features

Efficiency is key when it comes to checking in your guests. Join us on this webinar as we go through tips and best practices for utilizing your manifest. This session will include the following: Manifest…

Beginner

48 minutes

Dashboard & FareHarbor

Dashboard 101: Managing Your Bookings

This introductory webinar is great for new FareHarbor users or anyone wanting to brush up on their dashboard knowledge! This session will include the following: Dashboard terminology Basics of the bookings calendar Creating a new…

Beginner

17 minutes

Dashboard & FareHarbor

Custom Field Basics

Interested in optimizing your book form but not sure where to start? Custom fields are a huge part of your conversions, and this lesson will teach you some of our best practices. This session will…

Advanced

25 minutes

Dashboard & FareHarbor

Introduction to Resources

Have you ever wondered what resources are or how you can manage inventory on FareHarbor? To find the answers and more, join us for our Introduction to Resources webinar! This session will include the following:…