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Transform Walk-Up Sales: Experience Faster Bookings and Zero Lines with FareHarbor Dock

Last updated on June 14, 2024
4 minute read
Key Takeaways

  • FareHarbor Dock is our booking point of sale.
  • Implement this solution to speed up in-person sales and reduce lines.
  • Easily toggle between the two modes, Kiosk mode and Staff mode.

Skill Level

All Skill Levels

FareHarbor’s booking point-of-sale solution is designed to make your life easier. With this cutting-edge offering, you will speed up your in-person sales while elevating your overall customer experience. 

This guide will explore how you can use FareHarbor Dock to empower your customers to book on their own with Kiosk mode. 


What is FareHarbor Dock?

FareHarbor Dock is our new robust booking point of sale designed to help you sell walk-up bookings faster and scale operations. Simply launch the app and start selling from anywhere!

Benefits of using our powerful booking point of sale:

  • Save time empowering customers to book on their own: You and your employees can spend less time at the front desk selling and more time running your business.
  • Reduce long lines and improve customer satisfaction: With a multi-kiosk setup, customers can quickly book their tours and get to their experience faster than ever. 
  • Easy to use and quick to learn: Customers and employees alike will have no problem navigating this intuitive interface. 

FareHarbor Dock comes with two modes available, Kiosk mode for customers and Staff mode for employees. Use both to successfully streamline your in-person operations! 

Kiosk modegraphical user interface, application

Kiosk mode simplifies your walk-up bookings, allowing customers to book in a few clicks and securely pay for the experience. With the straightforward design, customers can book on their own while needing limited support from your staff members.

For instance, Historic Denver used Dock to transform their booking experience, consolidating their online and in-person sales into on system and saving time for both their staff and customers. 

“It’s much easier to sell in person, doing it all in FareHarbor and viewing availabilities in real-time.”

-Taylor Silici, Visitor Experience Manager

Staff modea man holding a wine glass

Staff mode allows your employees to sell your tours much quicker than through the Dashboard. Plus, the intuitive interface is simple to master, making it easy for seasonal staff and new employees to pick up. 

For example, Bonita Jet Ski and Parasailing has experienced bookings sold two times faster, shorter lines, and an overall better in-person experience since integrating FareHarbor Dock. 

“It’s just a quicker process than opening up the regular FareHarbor Dashboard; it requires fewer steps for bookings and gets customers through the line faster.”

-Kevin Nobis, owner of Bonita Jet Ski & Parasail 

FareHarbor Dock is here to streamline your in-person sales and scale your operations. Interested in learning more? Visit this Help Center article or contact our Support team.

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