Webinars | FareHarbor Compass

Webinars

Upcoming Webinars

As a FareHarbor user, you have access to one-of-a-kind live webinars offered by FareHarbor experts and featured industry guests. Webinars will be hosted on topics ranging from Dashboard best practices to business-boosting webinars on actionable ways to grow your business.

As always, our webinars are free to attend just by registering below. If you are interested in attending or viewing a non-English webinar, please visit our help page to see additional information.

On-Demand Webinars

Access our complete library of previously recorded webinars at any time.

47 minutes

How to Craft a Revenue-Driving Holiday Marketing Campaign

Last Updated: October 4, 2024

All Skill Levels

45 minutes

Dashboard & FareHarbor

Empower Yourself: Mastering Dashboard Essentials

Last Updated: September 25, 2024

All Skill Levels

50 minutes

Business Management Tips
Dashboard & FareHarbor

Get Ahead of Next Season: Build Your 2025 Booking Calendar Now!

Last Updated: September 18, 2024

In this on-demand webinar you’ll learn how to EASILY build your calendar for next year! An empty calendar is revenue lost. Don’t wait to capture next year’s bookings! In this webinar we’ll review updating availabilities…

All Skill Levels

50 minutes

Digital Marketing

Sojern Presents: Data-Driven Strategies To Boost Your Marketing and Increase Ticket Sales

Last Updated: August 21, 2024

Join Sojern, one of our trusted digital advertising partners, to uncover how to leverage your data to enhance your marketing efforts and bring in more direct bookings. In this 50-minute webinar, you will learn: What…

All Skill Levels

49 minutes

Business Management Tips
Local Strategies

Hiring Like a Boss

Last Updated: July 24, 2024

From the application through the interview process, we walk you through where to post your job openings, how to optimize your applications to get the information you need and want, and share the right questions…

Beginner, Intermediate

31 minutes

Business Management Tips
Dashboard & FareHarbor

FareHarbor 101: Boost Your Efficiency with the Availability Updater

Last Updated: July 18, 2024

Take advantage of one of our top time-saving tools — the availability updater! This feature allows you to make bulk changes to your tours and activities in just a few clicks. In this 45-minute webinar,…

All Skill Levels

45 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Reservationist

Last Updated: June 20, 2024

Gear up for the busy season with our FareHarbor for You webinar series. This month, brush up on your Dashboard training and get your crew up to speed with our exclusive webinars. In this 45-minute…

All Skill Levels

28 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Guide

Last Updated: June 12, 2024

Gear up for the busy season with our FareHarbor for You webinar series. This month, brush up on your Dashboard training and get your crew up to speed with our exclusive webinars. In this 30-minute…

All Skill Levels

32 minutes

Dashboard & FareHarbor

FareHarbor Product Innovations: Drive Growth, Sell Smarter, Streamline Operations

Last Updated: May 22, 2024

Take a spin through our most recent product updates and get a sneak peek for what’s on the horizon. Meet our Product team and learn what these features can do for your business! In this…

All Skill Levels

45 minutes

Business Management Tips
Industry Insights
Local Strategies

Ask Us Anything: Unlocking Effective Pricing Strategies

Last Updated: May 17, 2024

Uncover how to manage your pricing strategy by joining our live panel discussion. Submit your burning questions when you register then get those answers in real-time! In this 30-minute panel discussion, you will learn: How…

All Skill Levels

45 minutes

Dashboard & FareHarbor

FareHarbor 101: Creating a Foundation for Success

Last Updated: May 10, 2024

Brush up on the FareHarbor basics to prepare for the busy season. Learn to navigate your Dashboard like a pro with these simple tips and tricks. In this 40-minute webinar, you will learn: How to…

Beginner

60 minutes

SEO
Websites

Be the Booker: A Live Workshop to Improve Your Website

Last Updated: April 25, 2024

Learn to improve website conversions with essential design elements! During this session, our website experts reviewed client sites LIVE to share insights that turn lookers into bookers. In this 40-minute webinar, you will learn: How…

All Skill Levels

40 minutes

Dashboard & FareHarbor

Maximizing Your Reach: Leveraging the FareHarbor Distribution Network

Last Updated: April 11, 2024

Learn to boost revenue using the FareHarbor Distribution Network, gaining access to multiple online travel agencies (OTAs) through one contract, and hear real client success stories! In this 35-minute webinar, you will learn: How to…

All Skill Levels

38 minutes

Business Management Tips
Digital Marketing
Pay-Per-Click

Impactful Marketing Data: Tracking Campaigns and Targeting the Ideal Audiences

Last Updated: March 27, 2024

Uncover what UTM parameters are and why they’re essential to your data collection. Plus! Learn what Google Ads can do for your business. In this 40-minute webinar, you will learn: To unlock valuable insights about…

Intermediate

53 minutes

Digital Marketing
Industry Insights

Increase the Lifetime Value of your Customers: Cracking the Code on Memory Marketing with Fotaflo

Last Updated: March 13, 2024

Turn guests into repeat bookers! See how you can capitalize on the nostalgia of your tours and activities through the power of photo and video. In this 40-minute webinar presented by Fotaflo, you will learn:…

All Skill Levels

40 minutes

Dashboard & FareHarbor

Unlock More $$$ with the Power of Custom Fields

Last Updated: March 1, 2024

Learn how to add and edit custom fields in your book form, including money-making add-ons like Trip Protection! In this 30-minute webinar, you will learn: The simple steps to add and edit custom fields within…

Intermediate

55 minutes

Dashboard & FareHarbor

Maximizing Your FareHarbor Dashboard’s Brainpower for Inventory Management

Last Updated: February 21, 2024

Embark on a journey into the world of resources by harnessing the Dashboard’s intelligence to automate your inventory management. In this webinar, you will learn: How to set up your Dashboard to automate your inventory…

Intermediate

58 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Passport to Profits: How Everyone Can Make $$$ with Affiliates [Spark Rewind]

Last Updated: January 24, 2024

Gain insights into the various affiliate categories, including direct, program, and API affiliates. Plus, discover strategies to optimize your earnings through these channels. In this webinar, you will learn: How affiliates can extend your reach…

All Skill Levels

69 minutes

Digital Marketing
Industry Insights

AI Tools to Manage and Grow Your Business [Spark Rewind]

Last Updated: January 17, 2024

Join Christian Watts, founder and CEO of Magpie Travel, as he simplifies the concept of AI and demonstrates how AI tools can have a transformative impact on your tour business. In this webinar, you will…

All Skill Levels

45 minutes

Dashboard & FareHarbor

Data Unleashed: Elevating Your Business Through Reporting

Last Updated: December 14, 2023

Looking to take your reporting to the next level? FareHarbor’s advanced and customizable reporting options empower you to uncover business insights and use data to make informed decisions. Watch now to utilize your Dashboard reports…

Intermediate, Advanced

34 minutes

Dashboard & FareHarbor

3 Essential FareHarbor Reports to Wrap Up 2023

Last Updated: December 14, 2023

Finish the year strong by diving into your 2023 data! Get step-by-step instructions on how to run FareHarbor’s most popular reports in your Dashboard. You’ll also learn ways to build strategies and boost bookings based…

Beginner

59 minutes

Business Management Tips

Buying and Selling a Business: What Every Tour Operator Needs to Know

Last Updated: November 16, 2023

Spark 2023 Rewind — Trish Higgins (Chenmark) provides insight into the deal process as well as the important questions to ask yourself before making the decision to buy or sell.

All Skill Levels

30 minutes

Business Management Tips
Dashboard & FareHarbor

Unlock Off-Season Revenue with Gift Cards and Promo Codes

Last Updated: November 10, 2023

Learn how to boost sales this gift-giving season by adding gift cards and promo codes to your Dashboard. Duration: 53 minutes (30 minutes of presenter content + 23 minutes of Q&A)

All Skill Levels

30 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Get Ahead of Next Season: Build Your 2024 Booking Calendar Now!

Last Updated: September 27, 2023

Don’t lose out on bookings! With more customers booking trips in advance, FareHarbor is here to help you set up your 2024 booking calendar today. Duration: 30 minutes of presenter content + 10 minutes of attendee questions.

All Skill Levels

32 minutes

Business Management Tips
Digital Marketing
Industry Insights

Unlocking Year-Round Success: How to Extend Your Season to Maximize Profits

Last Updated: September 21, 2023

Watch this recorded webinar to learn how to turbo-charge your seasonal marketing efforts and make this shoulder season one for the books with events and promotions. Duration: 32 minutes of presenter content + 7 minutes…

All Skill Levels

44 minutes

Dashboard & FareHarbor
Industry Insights

Turn Refunds into Opportunities: Keep Your Money Flowing

Last Updated: August 15, 2023

Let’s get familiar with refunds! How to issue one, how to create a sound cancellation policy, and how to turn your refunds into opportunities (hint: online rebooking!).

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

Charting a Course to Compliance with Buoy

Last Updated: August 3, 2023

Ship happens, but we can help prepare you for it! Join us for a webinar presented by our new software partner, Buoy! If you run a Florida boat rental business, this is your chance to…

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

Updating your Availabilities: A Live Workshop to Generate Meaningful Conversions

Last Updated: July 12, 2023

An exclusive live workshop! Learn directly from a FareHarbor expert on ways to quickly make effective updates to your Dashboard, including how to duplicate availabilities to different dates.

All Skill Levels

55 minutes

Dashboard & FareHarbor
Industry Insights
SEO
Websites

Be The Booker: A Live Workshop to Drive Your Online Conversions

Last Updated: June 28, 2023

During this session, our website experts reviewed client sites LIVE to share insights that turn lookers into bookers.

All Skill Levels

38 minutes

Dashboard & FareHarbor
Digital Marketing
Industry Insights

Driving Direct Bookings with Google Things to Do: The Setup and Integration with FareHarbor

Last Updated: June 16, 2023

Get to know the many advantages of Google Things to do as well as how to set up the integration in your Dashboard.

All Skill Levels

34 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Reservationist (June 2023)

Last Updated: June 9, 2023

Brush up on the quickest ways to take a booking and accept payments within the Dashboard. Duration: 34 minutes of presenter content + 10 minutes of viewer questions.

All Skill Levels

24 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Guide (June 2023)

Last Updated: June 6, 2023

Prepare for the busy season with our FareHarbor for You series. First, learn the Dashboard features that will make your daily tasks easier than ever. Duration: 24 minutes of presenter content + 6 minutes of viewer…

All Skill Levels

33 minutes

Dashboard & FareHarbor
Industry Insights

Price with Confidence: Updating Prices in the Dashboard

Last Updated: June 5, 2023

Want to update your prices ahead of the busy season? Our Support agents will walk you through the simple steps to do so!

All Skill Levels

40 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

Price with Confidence: Navigating the Landscape of Tour Pricing

Last Updated: June 5, 2023

Presented by Chenmark, join us as they guide you on how to make the tough decisions that arise when pricing your tours. Duration: 40 minutes of presenter content + an additional 17 minutes of viewer…

All Skill Levels

37 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Reservationist (May 2023)

Last Updated: May 12, 2023

Brush up on the quickest ways to take a booking and accept payments within the Dashboard. Follow this essential training to get your reservations staff up to speed. Duration: 37 minutes of presenter content +…

All Skill Levels

18 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor for You: Tools for the Guide (May 2023)

Last Updated: May 9, 2023

Prepare for the busy season with our FareHarbor for You series. First, learn the Dashboard features that will make your daily tasks easier than ever. Duration: 18 minutes of presenter content + an additional 13 minutes…

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

Unlock the Power of Custom Fields (April 2023)

Last Updated: April 26, 2023

Curious how to add a waiver or add-on purchase to your book form? Discover the easy way to set up these fields (and many others!) in just a couple of steps. Duration: 29 minutes of…

All Skill Levels

49 minutes

Dashboard & FareHarbor
Digital Marketing
SEO
Websites

GA4 and FareHarbor: Understanding the New Integration

Last Updated: April 20, 2023

In this session, our in-house experts will walk you through GA4 best practices, key metrics, new reporting, and integrations with Google Ads. Operating under GDPR? Please read this FAQ with important information regarding using cookie consent managers…

All Skill Levels

30 minutes

Dashboard & FareHarbor

FareHarbor 101: Build a Foundation for Success

Last Updated: April 13, 2023

Experience one of our most attended webinars ever! Learn tips and tricks to navigate your Dashboard like a pro. Duration: 30 minutes of presenter content + an additional 25 minutes of viewer questions.

All Skill Levels

29 minutes

Dashboard & FareHarbor
Industry Insights

FareHarbor 101: Unlock The Power of Custom Fields

Last Updated: March 30, 2023

Learn more about Custom Fields, our easy-to-use feature that lets you gather additional info from your customers, offer add-ons, and more!

All Skill Levels

54 minutes

Industry Insights
SEO
Websites

Be The Booker: A Live Workshop To Improve Your Website

Last Updated: March 16, 2023

During this live workshop, our experts reviewed websites submitted by you, our clients, to give insight on what turns lookers into bookers. We also covered website design best practices and tips for guiding customers to…

All Skill Levels

60 minutes

Digital Marketing
Local Strategies
Social Media

A Guide to Expanding Your Local Presence with TikTok

Last Updated: September 21, 2023

Up your social media game! We walk you through the leading short-form video platform and share easy ways this tool can influence potential customers.

All Skill Levels

37 minutes

Dashboard & FareHarbor

FareHarbor 101: Utilizing the Dashboard’s Availability Updater

Last Updated: April 27, 2023

Learn how to make bulk updates to your tours and activities (booking time, inventory management, and more) to increase efficiency. Note: You can now filter by customer type! In step 2 of using the Availability…

Beginner

75 minutes

Dashboard & FareHarbor
Industry Insights
Websites

Optimize Your Website: Understanding Performance and Leveraging Your Data

Last Updated: January 27, 2023

Discover simple ways to make more online bookings. Keeping your site up to date and analyzing performance is just the start!

Advanced

56 minutes

Content Marketing
SEO
Websites

Annual Check Up: Optimize Your Website & SEO

Last Updated: January 24, 2023

Learn how to drive organic traffic to your site (which also increases sales!) with SEO and quality content writing.

Beginner, Intermediate

43 minutes

Content Marketing
Digital Marketing
Social Media
Websites

Enhance Your Marketing Strategy with Canva & Goal Setting

Last Updated: January 18, 2023

Find out the importance of a detailed marketing strategy and how simple design elements can make your brand pop.

Beginner, Intermediate

45 minutes

Digital Marketing
Industry Insights
SEO

What Every Tour Operator Should Know About Google Tag Manager and Goal Flows

Last Updated: November 30, 2022

Want to gain an understanding of how the data you are collecting through Google Analytics can work for you? This webinar covers Google Tag Manager and the value it brings to your Google Analytics! In…

Beginner, Intermediate

40 minutes

Dashboard & FareHarbor
Digital Marketing
Industry Insights

Promo Codes, Gift Cards, & The Holiday Season

Last Updated: November 9, 2022

With the holiday season approaching quickly, take the time to engage with your promo codes and gift card options. Give the gift of simplicity by setting up these two FareHarbor features today!

Beginner, Intermediate

35 minutes

Dashboard & FareHarbor

FareHarbor 101 – Create a Foundation for Success (August 2022)

Last Updated: September 1, 2022

Back by popular demand, join us for another session of our FareHarbor 101 webinar! Start here to learn all the information and tips you need to be the most successful FareHarbor user possible. We’ve got…

Beginner

31 minutes

Business Management Tips
Industry Insights
Local Strategies

How to Extend Your Season & Maximize the Value of the Shoulder Months

Last Updated: October 19, 2022

Bookings don’t have to stop when your high season does! Join us and discover how to extend your peak season into the shoulder months to capture additional bookings from your local audience.

Intermediate

55 minutes

Business Management Tips
Industry Insights
Reputation Management

Collect Customer Feedback; Improve the Guest Experience

Last Updated: July 27, 2022

Do you know what your customers really think about your business? Now is the time to find out! Discover actionable strategies to ask for customer feedback – and implement it! This webinar covers customer surveys,…

Intermediate

30 minutes

Websites

Website Tips to Reduce Call Volume and Drive Conversions

Last Updated: February 21, 2023

Is your phone ringing off the hook? Save time (and stop those calls in their tracks) by making a few easy website updates. Questions about things like what to bring, where to meet, and what…

Intermediate

40 minutes

Business Management Tips
Dashboard & FareHarbor
Industry Insights

3 FareHarbor Reports for a Successful Summer Season

Last Updated: September 14, 2023

Reporting is essential all year-round, but especially during your summer or busy season! You might think you need to wait for some downtime before you start running reports in your Dashboard, but that’s not the…

Intermediate

30 minutes

Business Management Tips
Dashboard & FareHarbor

Crew Communications: Make the Most of User Notifications

Last Updated: February 23, 2023

Get organized and stay in touch with your staff when it matters most – during your busy season! This webinar covers essential user notifications you and your staff receive from your FareHarbor Dashboard. Staff can…

Beginner

25 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Guide

Last Updated: February 23, 2023

Whether you are a tour guide looking to grow in your role or a business owner who wants to set their team up for success, this webinar will provide all the information you need. From…

Beginner

30 minutes

Business Management Tips
Content Marketing
Dashboard & FareHarbor

Smooth Sailing – Your Guide to Summer Planning

Last Updated: February 23, 2023

The dog days of summer are right around the corner and it’s time to start planning for new and returning customers! In this guide to summer planning, we will discuss how to prepare your staff…

Beginner

60 minutes

Dashboard & FareHarbor

FareHarbor for You: Tools for the Reservationist

Last Updated: February 23, 2023

You are in the user role of Reservationist on your FareHarbor Dashboard. What does this mean? You are the person who makes and takes bookings – a very important role! You should be able to…

Beginner

60 minutes

Dashboard & FareHarbor

FareHarbor 101 – Create a Foundation for Success (April 2022)

Last Updated: March 28, 2023

Start here to learn all the information and tips you need to be the most successful FareHarbor user possible. We’ve got you covered from Dashboard basics to booking support and everything in between.

Beginner

36 minutes

Dashboard & FareHarbor

Custom Calendars: Make the Dashboard Your Own

Last Updated: February 23, 2023

Create efficient, personalized workflows in your Dashboard with custom calendars. You can set up views for specific users or different activities, to ensure the right information is readily available for each member of your team.…

Beginner, Intermediate

55 minutes

Dashboard & FareHarbor

Tailor Your Dashboard with Custom Fields

Last Updated: February 23, 2023

Custom fields let you optimize your book form for your specific tours and activities. These fields can be used to gather additional information from your customers, offer them extra options, or record information just for…

Beginner, Intermediate

38 minutes

Dashboard & FareHarbor

Seasonal Cleaning – Freshening Up Your Dashboard

Last Updated: February 23, 2023

Your Dashboard may be in need of a refresh. We know how great it feels after a thorough cleaning — why not experience that with your Dashboard! Learn new optimization tips that will lead to…

Beginner, Intermediate

30 minutes

Content Marketing
Industry Insights
Local Strategies

Diversity, Equity, and Inclusion – The Future of Tourism

Last Updated: February 23, 2023

Do you prioritize diversity, equity, and inclusion (DEI) in your business plan? When tour, activity, and attraction operators implement DEI policies, they can influence positive change within their communities and expand their customer base. In…

All Skill Levels

30 minutes

Content Marketing
Dashboard & FareHarbor

Love is in the Air: Promoting Your Activities to Couples

Last Updated: October 19, 2022

From first dates to 50th anniversaries, couples are looking for special activities to experience with one another. Since Valentine’s Day is right around the corner, there’s no better time to add some romance to your…

Beginner

25 minutes

Content Marketing
Dashboard & FareHarbor
Local Strategies

From Snowshoeing to Dog Sledding: A Guide to Making Your Winter Activity Stand Out

Last Updated: October 19, 2022

Winter is now in full swing in many parts of the world. Skiing, snowshoeing, and even mulled wine making are shooting to the top of bucket lists. If you offer winter activities, do you know…

All Skill Levels

35 minutes

Business Management Tips
Dashboard & FareHarbor

Planning for 2022 with FareHarbor Reports

Last Updated: May 19, 2022

This webinar features several reporting tools that will help you analyze your business, so you can make informed decisions for the future. Learn about our Sales Report, Booking Report, and the new Check-In Report—all designed…

All Skill Levels

60 minutes

Digital Marketing
Industry Insights
SEO

9 Trends For Tour & Activity Operators To Know In 2021

Last Updated: May 19, 2022

Get a jump start on the New Year by taking a closer look at travel and marketing trends that will be impactful for tour and activity operators in 2021. Now is a great time to…

All Skill Levels

60 minutes

Business Management Tips
Dashboard & FareHarbor

Dashboard Insights: Our Must-Know FareHarbor Reports for 2021

Last Updated: December 9, 2020

As we begin to wrap up 2020 and look ahead to 2021, it’s important to understand how to utilize the data in your Dashboard. Our industry will continue to change as we move into the…

All Skill Levels

COVID-19 Resources
Digital Marketing
Industry Insights

How to Navigate the New Digital Market

Last Updated: November 19, 2020

Presented by Sojern Guest Speakers: Aline Hilsabeck – Data Analyst, Travel Insights, Sojern Guy Miller – Senior Sales Director, Sojern In today’s world of travel restrictions and budget cuts, tour and attraction operators need creative options to help drive demand to…

All Skill Levels

51 minutes

Dashboard & FareHarbor

How to Capture Holiday Sales this Season

Last Updated: October 19, 2022

Although the holidays may be a bit different this year, people are still looking for ways to spread holiday cheer. Make sure your business is in the best position possible to take advantage of the…

Beginner, Intermediate

42 minutes

Dashboard & FareHarbor

Get Ahead of Your Promotions: Setting Up Campaigns and Promo Codes

Last Updated: October 19, 2022

We know how important promo codes can be for your business, and we also know that setting them up in your Dashboard isn’t always that easy. Which is why we created a webinar to help you better understand how…

Intermediate, Advanced

37 minutes

Business Management Tips

Managing Your Connectivity with Online Travel Agencies

Last Updated: October 26, 2020

Are you looking for help navigating the world of online travel agencies? Managing all of your connections can be time-consuming, but with the right tools and guidance from FareHarbor, we can make it easy! Join our FareHarbor…

Beginner, Intermediate

52 minutes

Business Management Tips
COVID-19 Resources

3 Tips for Adapting to New Customer Expectations

Last Updated: September 3, 2020

Presented by Podium Guest Speakers: Paris Picard – Senior Account Executive Jason A’alona – Head of Retail In the wake of a COVID-19 pandemic, the need to adapt is critical. Your customers now expect frictionless,…

All Skill Levels

60 minutes

Local Strategies
Websites

Better Data, Better Decisions: Using Consumer Narratives with Google Analytics

Last Updated: October 2, 2020

Join our Google Analytics experts as we explore different ways you can utilize data to better understand your audience. We’ll walk through the customer journey and dive into consumer narratives based on location. Learn how you…

Beginner, Intermediate

45 minutes

COVID-19 Resources
Dashboard & FareHarbor

Managing Your Dashboard for Success – July 2020

Last Updated: September 28, 2020

As the current circumstances continue to change daily, it’s important that your team is able to manage your FareHarbor Dashboard efficiently. Join our experts as they guide you and your staff through everything you need to…

Beginner, Intermediate

65 minutes

COVID-19 Resources
Digital Marketing

Demystifying the Digital Landscape: Exploring Digital Marketing Trends in Light of COVID-19

Last Updated: September 3, 2020

As the world navigates a global pandemic, online habits and buying behaviors are drastically shifting. As a result, we must all transform how we attract potential customers by using digital marketing strategies effectively while remaining mindful of the…

All Skill Levels

56 minutes

COVID-19 Resources
Local Strategies
SEO

Strategies to Optimize Your Local SEO

Last Updated: September 3, 2020

Presented by SEMrush Guest Speakers: Jenna Fehrle – Enterprise Customer Success Manager Ryan O’Donnel – Enterprise Customer Success Manager As businesses begin to reopen, it’s more important than ever to optimize your local search criteria.…

Beginner, Intermediate

38 minutes

COVID-19 Resources
Dashboard & FareHarbor

Handling Disputes During COVID-19

Last Updated: September 28, 2020

As credit card disputes are on the rise due to cancellations in travel plans and the ongoing uncertainty of COVID-19, it’s important that you understand the dispute process and are prepared for how to handle…

All Skill Levels

75 minutes

Business Management Tips
COVID-19 Resources

4 Strategies to Increase Direct Bookings After a Crisis

Last Updated: September 28, 2020

Hosted by Arival – View the Recording Speaker: Drew Barrett, VP Sales – EMEA, FareHarbor We know travel will return, and the operators that use this downtime to learn and improve their online presence will…

All Skill Levels

58 minutes

Email Marketing

3 Best Email Campaigns for Tour Operators

Last Updated: September 3, 2020

Presented by Sunstone Digital Marketing Guest Speaker: Lesli Peterson – Owner, Sunstone Digital Marketing Maybe you thought email marketing didn’t make sense for experience providers, so you never bothered trying. Or maybe you attempted a…

Intermediate

48 minutes

Business Management Tips
Virtual Experiences

Create Your Own Virtual Experience: A Time for Innovation

Last Updated: September 28, 2020

As many tour operators are forced to temporarily close their doors, it’s important to think about new ways to generate business remotely. Whether that means taking to social media to engage with your audience or…

All Skill Levels

41 minutes

Content Marketing
SEO

Creating Website Content to Drive Online Traffic

Last Updated: August 12, 2020

Learn how to unlock strategies that can increase your website traffic by posting the right content on your website. Keep your website growing and changing by updating relevant content as well as starting a blog!…

Beginner

44 minutes

Dashboard & FareHarbor

Improving Customer Engagement and Conversions With Your Dashboard

Last Updated: June 6, 2023

Having a hard time pinpointing confusing areas of your booking flow? Fine-tune your dashboard to convert online bookings. We cover booking flows, decision trees, bookability settings, high-resolution photos, item descriptions, and more. By the end…

Beginner, Intermediate

70 minutes

Digital Marketing
Social Media

Build Your Brand with Social

Last Updated: March 18, 2021

Not sure how to turn your social media and email marketing strategies into money-making machines? All the tools you need are right at your fingertips… literally. Learn the importance of building your brand’s online presence…

Beginner, Intermediate

44 minutes

Business Management Tips
Websites

Save Money & Drive Revenue with Online Conversions

Last Updated: September 28, 2020

Seeking a more cost-effective way to increase revenue without paying for ads? By optimizing your website to improve your conversion rate, you’ll not only save money but also find it’s easier than spending money to…

All Skill Levels

41 minutes

Email Marketing

Connecting with Your Customer Through Email Marketing

Last Updated: September 28, 2020

Looking for ways to stay in contact with your customers? Email marketing is a quick and easy way to engage with past and future customers. We’ll go through the best ways to set yourself up…

Beginner

61 minutes

SEO

Understanding SEO: Tips to Make the Biggest Impact

Last Updated: September 28, 2020

Want to improve your online search presence, but don’t really know where to start? Join in as we discuss the key elements to understanding search engine optimization as well as what you can do to…

Beginner, Intermediate

43 minutes

COVID-19 Resources
Dashboard & FareHarbor

Managing Your Dashboard for Coronavirus Response – March 2020

Last Updated: September 28, 2020

This webinar will provide answers and insight on things like refunding and rebooking best practices, how to handle gift cards as credit, communicating with your customers, and other important Dashboard tips to help you stay…

All Skill Levels

80 minutes

Business Management Tips

Give Away Photos and Videos. Grow Your Business!

Last Updated: September 3, 2020

Guest Webinar Presented by Fotaflo and Ride The Bine Do you struggle to easily provide all of your customers with photo and video memories of their experience? Do you want to create long-lasting engagement with…

All Skill Levels

46 minutes

Dashboard & FareHarbor

What’s New at FareHarbor: Feature Releases

Last Updated: October 16, 2020

Interested in learning more about FareHarbor’s latest and greatest new feature releases? View this webinar for a showcase of all the new features released this past year, then start applying them to your Dashboard in…

Beginner

33 minutes

Reputation Management
SEO

8 Ways to Maximize Your Google Business Profile for Sales

Last Updated: April 11, 2023

If you want to start targeting local customers and boost your local search visibility, it’s time to get serious about optimizing your Google Business Profile. Watch our session on setting up and maximizing your profile…

Beginner, Intermediate

38 minutes

Business Management Tips
Dashboard & FareHarbor

Expand Your Reach with the FareHarbor Distribution Network

Last Updated: September 28, 2020

Do you have excess capacity that you’re not sure how to fill? Come join our webinar and discover how the FareHarbor Distribution Network (FHDN) makes it easy to distribute your tours/activities on a wider scale.…

All Skill Levels

86 minutes

Business Management Tips

How to Grow a Tour Business

Last Updated: May 19, 2022

Guest Webinar Series Presented by Be a Better Guide and The Sunshine Tribe Be a Better Guide Project and The Sunshine Tribe helps tour and activity entrepreneurs all over the world create, sell and market…

Beginner

65 minutes

Industry Insights

10 Trends Defining Tours, Activities & Attractions

Last Updated: September 7, 2022

Guest Webinar Series Presented by Arival and Unexpected Atlanta Arival has become the defining platform for the Tours, Activities & Attractions sector, with three conferences worldwide, a series of definitive research reports and Arival.travel media…

All Skill Levels

56 minutes

Business Management Tips
Reputation Management
SEO

Understanding the Modern Customer Journey

Last Updated: May 19, 2022

Guest Webinar Series Presented by Podium Over 35,000 local businesses trust Podium to help them get found, get chosen and get connected to their consumers online. This webinar will cover: The evolving customer journey and…

Beginner

30 minutes

Dashboard & FareHarbor

Creating & Updating Items

Last Updated: May 19, 2022

Want to be more hands-on with your Dashboard? This session will go over the basics of creating and updating your items. This session will include the following: The basic steps to create a new item…

Intermediate

27 minutes

Business Management Tips
Dashboard & FareHarbor

Introduction to FareHarbor Reports

Last Updated: May 19, 2022

Looking to dive into the world of FareHarbor reporting? This webinar is a perfect place to start! This session will include the following: Reports terminology Advanced reports: Sales, Bookings, Customers, Custom Field Answers Navigating, customizing…

Beginner

30 minutes

Dashboard & FareHarbor

Managing Your Calendar & Availabilities

Last Updated: May 19, 2022

You spend a lot of time looking at your FareHarbor calendar – and we want to give you the tools to be efficient! Discover different tricks to use when viewing, updating, and creating your calendar.…

Beginner

26 minutes

Dashboard & FareHarbor

Manifest & Check-in Features

Last Updated: May 19, 2022

Efficiency is key when it comes to checking in your guests. Join us on this webinar as we go through tips and best practices for utilizing your manifest. This session will include the following: Manifest…

Beginner

48 minutes

Dashboard & FareHarbor

Dashboard 101: Managing Your Bookings

Last Updated: May 19, 2022

This introductory webinar is great for new FareHarbor users or anyone wanting to brush up on their dashboard knowledge! This session will include the following: Dashboard terminology Basics of the bookings calendar Creating a new…

Beginner

52 minutes

Pay-Per-Click

Grow Your Business with Pay-Per-Click (PPC)

Last Updated: May 19, 2022

Join us as we go over the benefits of pay-per-click advertising and how it can help grow your business. This session will include the following: Overview of Pay-Per-Click and how it works PPC benefits and…

Beginner

17 minutes

Dashboard & FareHarbor

Custom Field Basics

Last Updated: May 19, 2022

Interested in optimizing your book form but not sure where to start? Custom fields are a huge part of your conversions, and this lesson will teach you some of our best practices. This session will…

Advanced

25 minutes

Dashboard & FareHarbor

Introduction to Resources

Last Updated: May 19, 2022

Have you ever wondered what resources are or how you can manage inventory on FareHarbor? To find the answers and more, join us for our Introduction to Resources webinar! This session will include the following:…

Advanced

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