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Understanding the Modern Customer Journey

Last updated on September 3, 2020
56 minutes
Key Takeaways

  • The evolving customer journey and the role technology plays
  • What you can do to leverage convenience and win more customers
  • How customer reviews play a role in the purchase process
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Skill Level

Beginner
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Guest Webinar Series

Presented by Podium

Over 35,000 local businesses trust Podium to help them get found, get chosen and get connected to their consumers online. This webinar will cover:

  • The evolving customer journey and the role technology plays
  • What businesses can do to leverage convenience and win more customers
  • How customer reviews play a role in the purchase process
Speakers:

Hayley Sonntag – Marketing Specialist
Hayley has worked in many areas of marketing at Podium. Her main focus is on driving demand through industry-specific publications and advertising. Her passion is understanding the market through research and customer feedback.

Nick Miller – VP of Retail and Hospitality
Nick comes from a customer experience background having consulted and built CX programs with businesses ranging from local retailers to Fortune 1000 companies. He currently is the head of the Retail division for Podium.

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