Understanding the Modern Customer Journey
Guest Webinar Series
Presented by Podium
Over 35,000 local businesses trust Podium to help them get found, get chosen and get connected to their consumers online. This webinar will cover:
- The evolving customer journey and the role technology plays
- What businesses can do to leverage convenience and win more customers
- How customer reviews play a role in the purchase process
Hayley Sonntag – Marketing Specialist
Hayley has worked in many areas of marketing at Podium. Her main focus is on driving demand through industry-specific publications and advertising. Her passion is understanding the market through research and customer feedback.
Nick Miller – VP of Retail and Hospitality
Nick comes from a customer experience background having consulted and built CX programs with businesses ranging from local retailers to Fortune 1000 companies. He currently is the head of the Retail division for Podium.