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3 Tips for Adapting to New Customer Expectations

Last updated on September 3, 2020
52 minutes
Key Takeaways

  • How customer expectations have changed
  • Using messaging strategies for tour operators
  • Podium's 2020 State of Local Business report

Skill Level

All Skill Levels

Presented by Podium

Guest Speakers:
Paris Picard – Senior Account Executive
Jason A’alona​ – Head of Retail

In the wake of a COVID-19 pandemic, the need to adapt is critical. Your customers now expect frictionless, convenient experiences, and businesses that don’t strategize around new expectations are even more vulnerable.

Join our partners at Podium as they delve into the results of Podium’s 2020 State of Local Business report and provide key insights on how tour and activity operators can effectively implement a text messaging strategy that helps adapt to the new normal.

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