First off, make sure your policies are clearly stated on your website and your Dashboard.

If possible, always offer to rebook for a time in the future. Let them know this can always be adjusted. We highly recommend rebooking to a gift card whenever possible. This allows you to keep the revenue and let the customers book whenever they are comfortable and ready.

The amount of time it takes for your customers to see the refund on their card depends on their bank, as well as how the refund was issued.

Refunds from your FareHarbor Future Payouts balance or Refund Reserve are processed right away. It will usually take customers 3 to 5 business days to see the refunded amount on their card.

Refunds funded from your bank account (available for US banks only) typically take 6 to 10 business days to appear on the customer’s card.

Utilizing canned messages are a quick and easy way to inform customers that have already booked with you about the status of your business. Use them on their own or attached to other communications like rebooking and reminder emails. Canned messages also save you time by having the information readily available without having to retype your message every time.

Learn more about setting up canned messages in our help center.