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Your Top Support Questions, Answered

Last updated on July 13, 2022
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Here at FareHarbor, we pride ourselves on our resources — from expert-run webinars to specialized Compass guides (like the one you’re reading right now!). And we’re sure you’ve taken advantage of our top-rated 24/7 Support team on several occasions.

However, when you need immediate answers to quick Dashboard questions, the FareHarbor Help Center is the tool for you! There, you’ll find step-by-step instructions, video tutorials, and more. When you’re at your busiest, the Help Center offers solutions at your fingertips. 

To point you in the right direction, we’ve identified your top three questions for Support and how you can get these immediate answers (and so many more!) in the Help Center.

shapeHow do I make changes to multiple availabilities at once?

graphical user interface, text, application, email

Whether you need to swap out crew members for a week’s worth of activities or update start times for the month of September, the availability updater is the best way to make bulk updates. 

After opening the availability updater, you can make your desired changes in just three quick steps.

  1. Choose what to change: This could be online booking status, start time, length, etc.
  2. Choose which availabilities to update: Here’s where you will adjust the date range, items, and filters. Don’t forget, you can update multiple items at the same time.
  3. Choose your desired outcome: In the last step, you’ll choose the new setting for your selected availabilities, like selecting a new start time, adding crew, or another action. 

Watch a video tutorial, get step-by-step instructions, and see all options you can change in the Help Center.

shapeHow do I reprice a booking? 

graphical user interface, text, application

Updating pricing is one of the most common ways to edit a booking. By following the steps in this Help Center resource, you can reprice a booking using a different price sheet. 

You might need to do this when changing the pricing from seasonal to normal. This is easy to access by going to the Advanced menu next to Booking actions and following the steps under Reprice booking.

Another example of updating pricing is if you need to account for gratuity or apply an overall discount. 

These are all things you can do with a few clicks! Head over the Help Center resource above to learn how.

shapeHow do I change online booking status?

Remember that each item has a status that controls how online customers can view and book the item. 

There are several online booking status options you can choose from, including canceled, closed & call to book, and a few other choices. In most cases, your items will be set to auto close, which automatically stops online customers from booking when the availability is full. 

If you ever need to change the online booking status, rest assured it’s a quick task you can do on your own. 

For a single availability, you’ll go to the availability settings and click on the toolbar displaying the current online booking status. Simply choose the desired online booking status from the dropdown menu and you’re all set!

For making changes to multiple availabilities, you’ll want to use the availability updater. Scroll up on this page to read all about it.

You can read more about changing online booking status here.

We hope this answered a few of your most pressing Support questions. Remember, you can browse many more Dashboard topics in the Help Center. 

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