Good business owners respond to online reviews — both positive and negative. But it can be difficult to know what to say, especially if the review came from an unhappy customer. This video outlines the steps to responding to positive and negative reviews, so you always know the right thing to say! Responding to reviews shows readers that your business is trustworthy and dedicated to customer satisfaction. And since 89% of viewers read business’ responses to reviews, prompt responses are critical for the success of your business. Follow the steps in this video to write the perfect review response every time.