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Everything You Need to Know About Working With Destination Marketing Organizations

Last updated on October 23, 2020
13 minute read
Key Takeaways

  • What DMOs are and what they do for destinations and local business
  • How DMOs can support businesses during the pandemic
  • Considerations for working with your local DMO
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Destination Marketing Organizations (DMOs) or Convention and Visitors Bureaus (CVBs) play a key role in the long-term development of a destination by leading planning, management, and marketing efforts. They bring together governmental authorities, respected professionals, and other stakeholders such as local businesses, community members,  and tour operators, to ensure the competitiveness, growth, and sustainability of the destination.

In 2020 perhaps more than ever before, building meaningful and strategic partnerships is crucial in helping tour operators to remain operational while also maintaining compliance with new local rules and regulations. Your local DMO can provide marketing and sales-generating opportunities, training courses, networking events, industry expertise, and the opportunity to weigh in on the industry – all of which benefits your business and provides you with a competitive edge. 

This guide will answer all your questions about the different types of DMOs, what they do for their destinations and local businesses, and some considerations to keep in mind when working with your DMO.

What are the different types of DMOs?

DMOs are typically government-funded tourism marketing offices for cities, states, regions, and countries. The functions of DMOs may vary depending on the current and potential tourism needs, as well as on the involvement of local and national governments. The most common types of DMOs are:

shapeCentral or National: These are the primary, high-level organizations responsible for operations and management of the tourism sector as a whole and for inter-sectoral coordination. They typically focus on attracting international visitors.

shapeRegional: These typically have a strong relationship with the national DMO and manage specific regions. Regional DMOs include local authorities, the private sector, professional organizations, universities, and others. 

shapeLocal (county, city, town): These are in charge of a single destination or a thematic destination and are often smaller organizations, but they can offer a hyper-local perspective and advice.

Keep in mind that DMOs across the globe operate differently based on their business model and their relationship to the government, but they all have the same goal to promote their destination, attract new visitors, and increase the economic growth for that destination in a sustainable way that benefits all stakeholders.

What does a DMO do for its destination?

In a nutshell – it markets the destination! DMOs have many ways to promote a destination – common tactics include:

  • Conducts market analysis and provide data on segmentation, target markets, marketing mix, incentives, processes, prioritization, return on investment, and more.
  • Defines and implements strategies aimed at establishing strong and unique positioning and increasing the competitiveness of their destination.
  • Promotes the destination as an attractive location for both national and international business events – such as trade shows, corporate meetings, national and international conferences, and exhibitions. 
  • Carries out marketing and branding initiatives to attract visitors to a destination.
  • Creates and nurtures a thriving local network of businesses – from accommodations, hospitality, and restaurants to attractions and experiences.
  • Participates in the creation and implementation of tourism regulations and norms.
  • Formulates and maintains tourism quality standards.
  • Acts as a reputable source of information about the destination for locals and visitors, via tourism information offices, social media platforms, their website, or through the distribution of printed materials (e.g. leaflets, free and paid guides for the local area, or tourism brochures).
  • Advocates for innovation and adoption of new technologies in the tourism sector.
  • Ensures a sustainable tourism industry in terms of environmental, socio-cultural, and economic considerations for visitors and locals alike.
  • Serves as a resource for the tourism sector during COVID-19. Many DMOs have created pages on their website only to cover COVID-19 updates, travel restrictions, safety measures, and information for the local business, community, and visitors, such as the case of Ljubljana Tourism. 

 

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How can a DMO benefit tour and activity operators?

Increased visibility

Partnering with your local DMO can offer you new opportunities to access potential customers that you might not otherwise have access to. They can help you grow your local reach by promoting your experiences on a wider scale thanks to the DMO’s visibility, and they can also help you reach other businesses or international travelers, which can boost your sales. 

 

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Access to valuable resources

DMOs typically have a big-picture understanding of the tourism ecosystem in their destination. They can be a source of insights into international travel marketing, booking patterns in your area, and more. Working with a DMO can give you access to: 

  • Research and reports to help you understand your destination and identify marketing measures for your business in the long run. For example, Visit California offers useful data that can help businesses make decisions.
  • Traveler profiles and target audience data about the people visiting your destination. This data can help you tailor your experiences and marketing strategies.
  • Courses and learning sessions such as webinars and workshops. FareHarbor’s role in education is to share industry best practices & knowledge to improve our industry’s learning curve. We are more than a booking system. We provide webinars, workshops, and industry best practices with our clients and the DMOs that serve them, such as our most recent “Strengthen Your Digital Foundation” webinar that we presented to the members of Swedish Lapland. These initiatives strengthen our industry and provide a competitive advantage for our clients.

Meaningful ways to interact with other businesses in your destination

It’s invaluable to create relationships and partnerships with other businesses in your area. This allows you to build a strong network that leads to a thriving local ecosystem. It also makes it easier to stay informed about what’s going on in your destination, such as government initiatives and industry events. DMOs provide a platform to build this network and create a community. They serve as a reliable, trusted partner in the tour and activity space that you can turn to when you have questions or concerns.

An additional channel to sell your tours or activities

It’s common for DMOs to advertise products and services on their websites by including links to local operators, or by having a marketplace where they resell experiences from local operators and take a small commission on the bookings. This offers tour and activity operators an additional avenue to sell their experiences. 

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Joint marketing, a.k.a. cooperative marketing

Trade shows, destination events, or roadshows that showcase a variety of experiences at a destination are another way in which DMOs can provide additional exposure to local businesses.

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What should you take into account when considering working with your local DMO?

Working with a DMO has many benefits, but it’s important to bear in mind that their goal is to serve as a central promotional hub that bolsters the destination as a whole rather than individual businesses. Don’t expect your business to be at the center of DMO promotions. Remember that your DMO has many members, all competing for attention. To get the most out of your membership, it’s important to be an active member and be vocal about the kinds of services that you need. Feedback is important to DMOs, so don’t be afraid to give it.

The main goal of destination marketing is to boost the number of visitors to that specific region, and DMOs, operators, and travel intermediaries all work together to achieve this goal. The single biggest competitor for a destination is another destination in close proximity or one that offers comparable experiences. By seeing your local DMO and fellow operators as allies, you can work together to outperform the competition.

Pro tip: Some DMOs have restrictive ways in which they can promote or sell partners. Put us in contact with any DMOs you are speaking with by filling out this form here (regardless if you are a member or considering becoming a member) and we can help offer solutions! 

Now that you know more about DMOs and how they can help your business, we recommend you get in touch with your local organization and learn more about the opportunities they can offer you. Remember that collaboration is key in our industry, and FareHarbor is always exploring new ways to help our clients grow and contribute to the industry as a whole. Learn more by reading our guide to marketing to your local community and our tour operator’s guide to digital marketing during the pandemic.

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