We would encourage you to have a waiver for all of your tours if that’s something you are considering. In that waiver, it should have specific language for COVID-19. We recommend using a waiver to keep your business safe from any issues that could arise from COVID-19, and moves the liability away from your company.

Electronic waivers, like Werewolf or SmartWaiver, are also more sanitary than signing a piece of paper when they arrive at your location.

We recommend using FareHarbor’s new Health & Safety feature in your Dashboard to make sure customers are aware of your policies before they book. It’s also important to have this information added to your website as well. For more information on how to update this information, view our Compass guide on Communicating Health and Safety Policies.

There are a few different ways you can promote your re-opening to your customers. Here are a few suggestions for getting started:

• Update your website with a callout banner letting customers know you are open. You can also link them to your health and safety page.
• Run an email campaign to past local customers letting them know your doors are open and ready for them to come visit. This could include a re-opening promotion.
• Promot your re-opening on social. People turn to your social media to get information – so make sure it’s updated with current information.