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Checklist: Handling Credit Card Disputes

Last updated on July 22, 2020
Key Takeaways

  • What to do when you receive a credit card dispute
  • How to improve the odds of winning disputes
  • How to proactively work to avoid disputes due to COVID-19

Skill Level

All Skill Levels

Credit card disputes are a part of any business, and they can be especially stressful during a time like the COVID-19 pandemic. A dispute occurs when your customer contacts their bank or credit card company to report an incorrect or unwanted charge on their card. You can learn about the main reasons why disputes happen and how FareHarbor helps you fight disputes in this webinar. Typically, the odds are in favor of customers, and only around 22% of all disputes are decided in favor of merchants across all industries. At FareHarbor, we do our best to help clients win disputes and are consistently updating our best practices to provide better, clearer, and more persuasive information to the banks and credit card companies. Because of this, we help our clients win about 50% of disputes

Due to the pandemic, disputes have increased by 20% across all industries, and they are expected to increase by 50% in the travel industry. In response to this increase, FareHarbor now submits evidence packets to fight 100% of disputes, and there are additional steps you can take to help your chances of winning a dispute. Use this checklist to ensure you’re doing everything you can to win disputes when they occur and for some tips on how to proactively work to reduce disputes. 

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    Staying Informed About New Disputes

  • a close up of a logo

    Understanding Disputes

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    Handling Disputes

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    Improving Your Win Rate

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    Avoiding Disputes During COVID-19

Credit card disputes happen, and the best thing you can do is be prepared for them. Make sure your cancellation policy is provided to your customers, and document any customer communications that you might need as evidence when a dispute occurs. Communicating with your customers directly to address their concerns regarding cancellations and refunds can help you avoid disputes in the long run. Learn more about how we handle disputes on your behalf on our webinar and review our Disputes FAQ to find answers to your questions.

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